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Their aggressive and frankly sneaky pricing approach leaves a bad taste. No way to switch off auto-renew unless you also cancel. But they don't tell you anywhere what happens if you cancel (i.e. will you enjoy the benefits up the the date that you have paid). You get no refund. So I just auto-renewed for £340 Outrageous... up from £314 last year). No warning, and no ability to get refund. Everything is obscure on the website to stop you from managing your membership. Very difficult to find a relevant contact number or e-mail address in Europe. Their ridiculous support bot is useless and points you to a US support number. So I'm leaving iFit, not solely because of the cost (I could hold my nose and suck it up), but the tone of the company just makes you feel like you are being ripped off and they want to squeeze every last cent out of you.
I just returned my $3000 NordicTrack treadmill. This is the fourth Nordic track treadmill I’ve purchased. My first treadmill I paid a little over $1000 and put almost 4000 miles on it. It was awesome. My last treadmill I paid about $3000 for including Warranty and membership and it was defective out of the box. As soon as I turned it on it rattled and screeched like crazy and the touchscreen monitor did not operate properly. I contacted customer service, which is horrible and has been throughout my last two Nordic track/IFit purchases. I purchased this last treadmill through an upgrade program where they took my old treadmill as part of the upgrade and charged me $99. The old treadmill was still operational, but was hoping to upgrade to the top of the line better product, which did not happen. They would not refund me the $99 as they use a third-party vendor to install/Haul away treadmills. They absolutely refused to refund me this. Now I have no treadmill. They were supposed to send a technician to look at the new treadmill, and this never occurred.In my opinion, the quality of their products have significantly decreased over the years. It is obvious to me that they are not as sturdy and as strong as the older models and their quality control is horrible. Their customer service in my experience today was not good. I will never purchase another NordicTrack or IFit product again. This review has no bearing on the quality of the IFit trainers. They are exceptional! I have enjoyed many years of exercise with many of these trainers, which I will miss.
In UK SouthWest. Appalling connectivity. Despite having excellent download speeds on my internet, the iFit App not only hangs (buffers) but does not allow any keys to be pressed to escape from that. Massivly frustrating considering this is costing £350 per year. Both my BT and my Virgin Media internet connections suffer the same problem and is no different on iPhone or iPad. Help may get back within 48 hours! Pathetic!!!
I’ve experienced several issues that make the current pricing hard to justify. While the equipment is functional, its quality feels subpar for the price, and the video feature is disappointing due to low-resolution streaming—especially when 4K is standard today. Charging $30 USD per month after the free trial feels excessive compared to gym memberships, which often provide live classes and better value. These pre-recorded, low-resolution classes would be more appropriately priced at $10–$15 USD per month. While I understand the costs of innovation in a niche market, such high pricing risks alienating customers. Adjusting the subscription fee or offering discounts could greatly improve customer satisfaction and loyalty.
This is a considered review of someone that has been an iFit member since 2020. I unfortunately purchased an s220i bike. I use it most days.ComfortIt is the most uncomfortable bike I have ever sat on. It feels like you are permanently cycling down a steep hill putting lots of pressure on your arms to push yourself back away from the handles and stay on the saddle. I have tried every adjustment possible without making much benefit. I have now resorted to placing a plank of wood under the front stand to lift it up which helps a tiny bit. The only thing that is good is the fan which is … absolutely a must and nearly the only good thing about it.ReliabilityLuckily I purchased the extended warranty as it stopped working pretty quickly and took three months to fix initially (fair enough) we were recovering from COVID lock down…. Then it broke down again resistance motor went this time. Another 3 months. Every now and again it locks itself in 10 percent decline. Recalibrating it doesn’t work to solve the issue either. I now know that there is a simple fix for this but not before spending another 2 months trying to get it fixed and ifit wanted to charge me £1100 to supply and fit a new monitor. However, if you turn the machine off at the wall and unplug it (you have to unplug it simply turning it off at the wall doesn’t cut it) for a few minutes and then plug it back in again it fixes itself - I learnt this from the facebook s220i users support page.Customer serviceJust don’t bother … as with other reviews it’s an utter waste of time. Like literally pointless. Especially if you live in UK. Laughable. It’s almost harder to be as bad as they are than to not have it all. As others have said it takes 4-6 weeks to get a response… and that’s usually a generic one telling you to do something that you have already tried… so problem solving something very quickly runs into months… I mean really! How are they this bad. They were supposed to be releasing an update for their new OS. They sent me the email to upgrade telling me that I was eligible….It took months and numerous phone calls, ‘on-line chat’ helps etc etc…. Every time the help agent found out I was in the uk they couldn’t help but no-one able to help in uk either …. Round and round we go. Eventually I got some kind of upgrade but not what they promised which is VO2 max test and pulse rate training, able to access Netflix etc…. Still waiting …YAWN… I think it must be close to a year now. I have another 2.5 years left on my membership… I had little choice but to sign up again otherwise I am stuck with £2500 bike that I haas no features and I would struggle to sell this on in good conscience. Once this 3 years are up, I am done though. I think 8 Years is patience enough. They are an appalling company hence why there was a class action against them in the states. ConnectivityI also have a concept 2 rower and used to use my phone or iPad to run an iFit rowing session whilst on my concept 2. Although you can’t connect the app to the machine (annoying but hey ho) you can still do the work out which, in theory is a good idea from iFit (in theory!) However, 90%of the time the iFit app would not record the session and give some error message, which is unbelievably frustrating after sweating your trolleys off only to be told “you shall not pass!”… you feel so cheated! meaning I would have to do it againWorkouts/trainersThese are great actually and if it was not for these then I would have got rid a long time ago and soaked up the loss. I’ve cycled all over the world without leaving my house and the trainers are interesting and help keep you focused on the task at hand. This is only reason it got 2 stars.All in all it’s a shame as the idea is there but they are just not capable so, my advice is DYOR and find alternative hardware that’s more comfortable and reliable and at least some level of customer service
I purchased a NordicTrack Commercial 9.9 Elliptical that had iFit built in. I got a free trial of iFIT and then a discounted iFIT rate for a year. The iFIT is okay on the machine - a bit slow and buggy sometimes and difficult to actually search for what you want on the machine. I did enjoy the fact that I could just get on the machine, select the program and 'go', as the machine adapted to the workout. However, I have just finished my 1 year subscription and the price has gone through the roof! The options are also SO limited (there only seems to be two) and it's really difficult to actually get support from the UK. The company could really improve by offering more subscription options for different budgets. I am one person using iFIT on one machine, but I would have to pay the same as 4 people using iFIT on multiple machines? This doesn't make sense and put me off, so I have cancelled my subscription.
Why is the subscription 60 dollars a month!! It’s outrages. When first bought I had a family plan for 30 and now in order to watch any videos I have to pay the crazy monthly fee!!! The treadmill is ok but I could have bought a much lighter machine for less and less bulky and now am stuck with this huge device with huge screen and can’t even use it!!! What a SCAM!
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