Review Time
Do NOT buy any treadmill with the iFit console. Mine broke / froze within 2 years. I even purchased the extended warranty. Warranty company says it is a software issue and not covered and sends me back to iFit. iFit says it should be covered by extended warranty. Back and forth we go and even introduce a service technician company into the mix. After 5 weeks, talking to at least 12 people over 6+ hours, I ended up having to buy a new console and installation for about $700. When (not if) this one breaks, I will throw out the treadmill and buy a different one.
Worst Customer Service and they do not work weekends for simple stuff as registering that I have been trying to do since end of January , such a large company and only CHAT which is totally useless. I am ready to return the equipment if this is the the type of CS you get which is NOTHING😡
I’m so grateful and this experience has been unbelievable!I happen to post in my neighborhood, Facebook page to give away my elliptical for free because it wasn’t working. Little did I know a little angel was in there, who happens to work for iFIT!Summer told me to reach out today, I did late this afternoon and got an immediate response from her. She was so supportive, helped walk me through the process. And let me know that I was gonna be receiving a replacement in the next two weeks.Thank you so much Summer!!
While my customer service representative was kind, it’s the Ifit membership rate that is my issue. When we bought the few thousand dollar rower, we took membership into the account and the individual plan membership was reasonable for a year. We stopped it but recently decided to check out renewing. Only to find out that the fancy machine now requires the Pro Plan, $400ish dollars per year. Extremely disappointed in having a product that IFit raised the costs so much. I would not recommend nor buy another product of theirs or a company that utilizes their platform.
I purchased a nice NordicTrack treadmill and paid for an iFIT subscription. This is undoubtedly the worst purchase I have ever made. I hate these products in this company worse than any.There are no programs you can use without the very expensive and difficult to use Ifit program. This is one of the worst rip off scam companies out there look elsewhere for your fitness equipment needs.
I would give iFit a 3.5/5. I really quite enjoy the platform and the classes. I have a treadmill, bike, and rower that all use my subscription. There really is a good variety of content across all the machines. My real gripes are the content can get stale, it can get glitchy occasionally, and like any subscription if you don't watch it they'll jack the prices up on you... PLEASE ADD MORE QUICKER. Specifically, I want more more mountain bike content.. Otherwise, I continue to pay my dues and use the platform regularly
They provide no notice of upcoming monthly renewal or paid invoice emails so it's very easy to let the iFit subscription continue charging you in the background. After spending 30 minutes with customer service and being honest and up front about the situation, they notified me that per their policy they couldn't do anything. Which would have been okay if we figured that out 29 minutes earlier. I had used the service 3-4 times the first month I had the treadmill and then had trouble cancelling and forgot about it. Obviously my fault, but terrible customer service experience and purposely shady billing practices.
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