Review Time
I had ordered the infinity hoop, the arm weights, the hoop to help the arms, and the arm wraps along with free items that came with the original hoop. First off the cost of the hoop was not the cost advertised because my hoop had to be bigger. They didn't advertise if your hoop was bigger then it was a different cost. The advertised cost was for the small hoop which makes no sense because they use it for weightloss so most people doing weightloss are bigger so they falsely advertise their product. Secondly I never recieved my complete order I recieved the original hoop and the supposedly free items with that, but never recieved the hoop that helps your arms, the wrist/ankle weights or the arm bands. I have sent multiple emails with literally the same reply and no help they have no phone number to reach a human. I have asked for a refund with no response to that I paid almost 200 dollars for my items. The advertisement seems amazing but in all honesty the customer service sucks and they falsely advertise their price.
I had ordered the infinity hoop, the arm weights, the hoop to help the arms, and the arm wraps along with free items that came with the original hoop. First off the cost of the hoop was not the cost advertised because my hoop had to be bigger. They didn't advertise if your hoop was bigger then it was a different cost. The advertised cost was for the small hoop which makes no sense because they use it for weightloss so most people doing weightloss are bigger so they falsely advertise their product. Secondly I never recieved my complete order I recieved the original hoop and the supposedly free items with that, but never recieved the hoop that helps your arms, the wrist/ankle weights or the arm bands. I have sent multiple emails with literally the same reply and no help they have no phone number to reach a human. I have asked for a refund with no response to that I paid almost 200 dollars for my items. The advertisement seems amazing but in all honesty the customer service sucks and they falsely advertise their price.
I just found a $39.98 recurring charge on my bank account that I have no idea what its for. Bought the hoop, paid for it with my debit card and now I have to lock my account to dispute the recurring charge. I never set up an account or agreed to Subscription. Not Happy1😡
Customer service? What customer service… took me 7 emails two phone calls a report to bbb and Klarna to finally get somewhere with a response to my missing links and then when they did respond, they didn’t even let me know that they had re-shipped them. I just found them in my mailbox and a separate shipment from the original order. six of the emails that I sent through they responded telling me they received them, but I never got a response back with what they found or what they were planning on doing it took over a month and a half to finally get everything that I ordered from them. the speedy shipment that they speak about that’s laughable as well. They said 3 to 5 days it took close to 14 days for it to get to me and then three weeks after that to get the rest of my order so I can actually use my product.
I regrettably ordered a hoop. When I ordered, there was a "free" cream, "free" teabags and "free" workout videos. I didn't want any of these extras, but was unable to remove them from the order, but didn't think too much of it, as they were free. The hoop itself is rubbish - it is poor quality plastic, noisy to use and about 5 minutes of use left it looking like it had months of wear and tear.I did not try the toxic teabags, but the labelling contained at least 11 spelling errors/typos, including misspelling of main ingredients, which is a huge concern. And then a month after the purchase, I was charged an additional aud$123 for a subscription to more workout videos. I checked to see if I accidentally agreed to a subscription and I did not - there was no indication that there would be any further payments, I did not sign up for a subscription. I have repeatedly emailed and contacted their social media pages with no response. I do get multiple marketing emails everyday, however, telling me that I could sign up to be a co-conspirator (aka an "affiliate" - social media influencers who spruik this predatory, fraudulent product to their vulnerable, trusting followers get a monetary kickback for pretending it isn't a piece of trash).
So we have placed 3 orders in total bc my 2 daughters wanted a hoop as well as myself. The site says 3-5 business days in the US for shipping. Thats laughable. I waited over a month for all my items to come and they were all shipped separately!!! My one daughter's order was missing 2 of the paid for detox teas that we ordered and they sent the wrong color hoop! My other daughter placed a separate order for sweat cream and a smaller belt bc the original one they sent was too big. They would not exchange the belt size, said we had to pay shipping if we wanted to exchange, so she ordered a new one. Paid for it and the full size sweat cream. She got her belt and the sweat cream never showed up! We have emailed them on many many many occasions and have waited weeks for a response....crickets! There is noone you can call and speak to . When you call, you are told to email and you would receive a response within 24-48 hours. Well, they never respond yo emails and IF they do, its weeks after! I got fed up and made a complaint with the BBB. Out of that i did receive my 2 missing detox teas and they said they resent the correct hoop. Well, i never received the correct hoop, it never came. So o just filed another complaint. My daughter also filed one for her missing sweat cream.
They advertise it is easy to cancel/refund- think again. I have sent several messages to support with no response. I did not opt in for the workout program but they added the free 30Day trial anyways but only 3 weeks (21 days later) I was charged for recurring program. I never opted in, never even tried the program once, and they scammed me by charging $19.99 as recurring payment. I tried multiple times for refund/cancel with no response.
When I ordered, promo included free sweat cream; however, that did not show up on my order confirmation. Immediately called CS & sent to voice mail. Then filled out online "contact us form" that said they would reply within 2 days. Did this multiple times over course of three weeks. Finally heard back that they had glitch in their system and they did send me the cream. Also there were multiple items in my order. Each item arrived separately over the course of 3 weeks - a little frustrating! The 30 day trial is a sham. Can only return if unused and unopened. The 30 day support starts at time of order & was useless since I didnt even have my full order until three weeks after ordering. Then they charged my credit card for another month of support, but I never signed up for auto renewal. Now with trying to get a credit from them for that and cancel any type of auto renewal they may have signed me up for, i've once again sent multiple emails and left many voice mails with no response. Regardless of day and time I call CS, I always get a message that we are busy and am put through to voice mail.
My infinity hoop broke, the joey(ball) came off the string. I reached out to customer service to ask how to fix this(if it was possible that I could do it myself). Well, their customer service is AWFUL! They kept asking for an order number, which I told them multiple times I didn't have(I didn't personally purchase it). All I wanted was information, and after a few back and forth emails(always days apart), I totally stopped hearing from them. It's been over two weeks, I have tried to reach out several more times and NOTHING. I am so frustrated. Customer service is very important in my opinion when dealing with any company, and this company failed miserably.
I purchased an infinity hoop alone with the extra links. When my order came in it was missing the extra links I paid extra for. I emailed support and the response said she would send out new links for me. I asked if it was possible to just refund the price of the links as I have a friend ho offered me her extra links. I reached out to support and she said she would refund the price if the links hadn't already been shipped. The last correspondence from support was a month ago. No links, no refund. I reached out again a week ago and still nothing. Buyer beware.
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