Review Time
I wish I could give zero stars for this unscrupulous company.Whilst on holiday in Cornwall over Christmas we received a fine on 23rd December after entering a carpark in Mousehole. We were unaware there was a celebration going on that evening and the small car park was absolutely full.Our vehicle is larger than an average car and we were unable to find a suitable space and decided to leave.However due to the volume of cars and the lack of spaces we were stuck on the carpark for over 10minutes trying to get off.At no time did we leave our vehicle as we had no intention of staying in Mousehole.Imagine our surprise when we returned home to find a parking fine. We appealed late on Sunday morning and the next day at 7am we received an email confirming our appeal had been rejected.We honestly believe no one looked at the appeal and that it was simply an automated reply.What a greedy avaricious company Initial Parking is .We would NEVER use one of this companies car parks ever again!!!Stay clear and do not put any more money in to this company.
MARK EDWARD ASHBY ! JAMES ANTHONY DISS ! BEN RICHARD JOHNSON ! SHAME ON YOU ALL. KARMA WILL REACH YOU.THIS ORGANISATION IS TOTALLY CORRUPT AND PREY ON VULNERABLE PEOPLE. I PAYED TO PARK FOR TWO HOURS BUT LEFT 4 MINUTES LATE DUE TO MY DISABILITY. I PROVIDED EVIDENCE TO COUNTER THIER ALLEGATION (the ticket from the machine) YET THEY REJECT MY EVIDENCE AND ARE TRYING TO CHARGE ME A REDUCED FEE OF £20 FOR SOMETHING I HAVENT DONE. AS A DISABLED AND VERY ILL PERSON THIS IS VERY VERY DISTRESSING AND HAS HAD A GREAT NEGATIVE IMPACT ON MY HEALTH. I WILL PAY THE £20 AS I FEEL BULLIED TO DO SO AND CANNOT COPE WITH ANOTHER BATTLE IN MY LIFE. FIGHTING CANCER AND A CRUMBLING SPINE AS WELL AS BEING SOLE CARER FOR MY ELDERLY TERMINALLY ILL MOTHER IS ALREADY TOO MUCH TO DEAL WITH. THESE SCUMBAG PERSONS NAMED ABOVE SHOULD BE HELD ACCOUNTABLE. DO NOT USE “INITIAL PARKING” . I WON’T EVER AGAIN. THE LEGAL TERM FOR THESE MENS ACTON IS “EXTORTION”!
I am absolutely appalled at your company and behaviour. You are disgusting thieves.There are two machines, perhaps the other successful payments were being made on the other machine. I do not use a phone that has access to the internet and do not use apps or websites to pay for things. I do this for my own safety but clearly, this does not work as I still manage to get fined for something thra is beyond my control. YOUR machine took minutes to process my payment and YOUR machine told me my payment had been authorised.Don't condescend me by saying the signs are LARGE enough to see. I am aware of how and when to pay for parking. I am a full grown adult with many experiences of paying for parking.I hope one day you all have jobs that don't involve making others lives a misery.I hope you find success in helping and nurturing people rather than thriving in utter contempt.Greed is a bottomless pit which exhausts the person in an endless effort to satisfy the need without ever reaching satisfaction.
Initial Parking is an absolute disgrace. I paid for my parking in full, yet they wrongly issued a fine. As I was out of the country, I didn’t receive their letter in time to appeal. Instead of allowing me a fair chance to dispute it, they escalated it straight to debt collection. Now they refuse to recall the debt or issue a POPLA verification code, effectively blocking my right to an independent appeal. Zero compassion, zero accountability—just a money-grabbing operation exploiting drivers. Avoid at all costs!
Consumer law, a trader's physical address is the geographical address where they are established. This information must be provided to consumers before a contract is made, and whenever a consumer requests it. The address must be a physical location, not just a virtual mailbox. Suite 83, 51 Pinfold Street is their address. Look it up!
Hated giving this company 1 star.I parked on their car park in Scarborough Yorkshire paid my fee for 2 hours was off the car park withing the hour, 10 days later I get a parking notice saying I owe them £100 for not paying, unbelievable. Glad I paid by card as I have proof of payment.
Shame that I have to click on at least 1 star to write a review as they deserve none. Stayed at Lamorna Cove today but had no cash which I already spent at the car park in Mousehole. So had to go out to make a 20 minute d tour to get cash. This is 2024 and it is amazing that no card payment or app is available this is purely to penalise visitors.
I entered the registration of the second car we own by mistake. They were able to see that I had paid for the parking (GBP 1 pound) and that I'd put in the other cars registration which I had provided them with. The outcome is they feel they can still charge a fine of 20 pounds which is 20 times the 1 pound parking fee. The initial fine of 100 pounds being 100 times the parking fee should surely be outlawed. An absolute disgusting disgrace of an organisation.
This company is not even worth 1 star! They are an agressive money making machine. We parked for 1 hour in Ripley castle carpark, and paid the required amount of £1. A week later a letter arrived; PARKING CHARGE AMOUNT DUE £100. I appealed and sent proof of payment from the bank statement. They claim that we put in the wrong reg number and have 'reduced the charge' to £20. Big of them. Are real human beings running this company?? Why haven't they accepted the evidence of payment?
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