ivyluna.uk

2.9
2.9 Based on 162 reviews

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Average Rating

2.9

/
5

162 Reviews

5 Star
42%
4 Star
5%
3 Star
1%
2 Star
4%
1 Star
48%

Filtered Reviews

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Review Time

Ava M.
Great service

Great service! I had an issue with my address and they fixed it right away. Very professional. Dress just arrived and it’s lovely! Will order again.

4
Date of experience: Dec 13, 2025
Mrs Foster
Wrong size ordered

I ordered a dress. I was kept up to date with the processing and tracking of my order. When I receive the dress it was lovely but a little tight (turns out I'm bigger than I thought lol!). I contacted the company and they immediately responded and offered me a 100% credit for their store so I could re-order a larger size.

5
Date of experience: Dec 13, 2025
Mark Pemberton
I’m giving 5 stars as the garment I…

I’m giving 5 stars as the garment I ordered is nice. I will say to order a size bigger as they come up on the smaller size. They have offered to send out a larger size so can’t complain.

5
Date of experience: Dec 12, 2025
amy dykes
I bought the long green check dress…

I bought the long green check dress which is cheap polyester, printed and has a white inside liner which looks terrible.It is stiff, tight and does not look or flow anywhere like the pictures. - clearly made with AI. I hope this deters someone from buying it. Customer service so far has been good. Although I haven’t processed a refund with them as yet, still ongoing.

1
Date of experience: Dec 10, 2025
Jacob Foster
Nice design and good fit

Nice design and good fit. Overall a smooth shopping experience.

5
Date of experience: Dec 09, 2025
nikki
customer service is great

customer service is great, really responsive.

5
Date of experience: Dec 09, 2025
Great customer service

Great customer service

5
Date of experience: Dec 06, 2025
R FENWICK
Company is based in China dont use ĺ

Company is based in China. Everything is posted from China. You have to return it back to China. The quality of the customer service is non-existent. They are not a registered company in England therefore, they are avoiding tax. Which pretty much gives you a sum up of their ethics? Give the impression that they are A UK company use UK models very prime very proper. However. They are not do not buy from this company. The there are not to be trusted

1
Date of experience: Dec 05, 2025
Emma Dooley
Swift comms from CC team

Swift & helpful comms from customer service

5
Date of experience: Dec 05, 2025
Ethan Walker
Quality is decent and the fit is true…

Quality is decent and the fit is true to size. No complaints.

5
Date of experience: Dec 03, 2025

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