Review Time
went to buy something and as soon as it was in my cart the price went suddenly from £11 to £24 when i was entering my bank details for check out?! obviously didn’t purchase but feel like their website lures people in with fake cheap prices and then scams them
ordered a toy with Joom , delivery stated 2 to 3 days but still not here! kid was upset. Also you have to sign in to contact their help even though i did not sign in when they took my payment. poor customer service. wont be using them again unless they have easier access to help and also when they stop making false delivery claims.17th now and 10 days and no delivery. is this a total SCAM ? Yet i am getting marketing emails all the time. Terrible site : avoid15th august. joom states check my emails . No emails arrived. I guess to tell me there is a delay and the 2 to 3 day delivery stated was merely marketing. Where is the toy? reply here as your emails arent workingno email or goods received to date 14 th august . 7 daysNo you havent emailed me about this . i have no problem receiving marketing emails from you so why should your message be in spam!? why dont you state here what the so called email stated??
It is a complete scam. The goods were never delivered. Even after I contacted them directly they didn’t respond. Stay away from this fraudulent website.UPDATE (4 days later)Only after submitted my review was I contacted by customer service. This terrible shop is a complete disaster. Still not a simple solution was offered.
A con? Lost about £30. I am still waiting to hear what happened to my earrings ordered on 6th August. No product, no refund.I've had no response and customer service is A.I and appalling.The item disappears from the second page of your e-mail as soon as you use the suggested app which makes you take cookies.Please respond. It's 5 days since I wrote my initial review and not a cheep.They ought to be reported to the Ombudsman.
WARNING, WARNING !!!Do not order from this site ever !!!!!! If you come to the decision that you have to return the product, then you are not sending it to the company JOOM but to a private person and to China!!!! One more thing, if you orderer for excemle 5 products and you want to return them all, you must return them individually!!!!!! You return each product to a private person in China!!!!!! which costs several times more than the product itself!!!!! Temu is excellent, better quality goods and free return of goods without any problems.
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