Name: joom.com
Telephone: 000000000
Rating: 3.6

Calvin Brown Guest

Difficult Returns

I am attempting to return an item, but none of the options provided by the company work, and I am going in circles! Why is this so complicated? 😡

Date of experience: Nov 30, 2025

Corey S. Guest

3 months ago

AVOID THIS COMPANY

Do not purchase from this company. I ordered shoes for my son that never arrived. After multiple inquiries about my delivery, I received no response. I claimed my money back through my bank, but three months later, the bank reversed it, claiming they provided evidence of delivery. I have had no contact from this company, no parcel delivered, and now my rightful claim has been taken back. STAY AWAY!

Date of experience: Nov 29, 2025

Riley Brooks Guest

3 months ago

Unacceptable Customer Service

Unacceptable customer service. I requested a refund/exchange for faulty goods received. A week later, still no response.

Date of experience: Nov 29, 2025

Reggie Fisher Guest

3 months ago

DO NOT SHOP HERE

You will lose your money. Their business model cleverly evades responsibility for incorrect or missing orders by making it impossible to contact them for refunds or exchanges. Consider yourself warned!

Date of experience: Nov 28, 2025

Increase Taylor Guest

3 months ago

Never Again

Never again! I can't return my order! They ignore my messages! No more!!!!!!!

Date of experience: Nov 26, 2025

Chadi Hourai Guest

3 months ago

Great..very easy to order and to refund.

Date of experience: Nov 26, 2025

LinzW Guest

3 months ago

The customer service is appalling-…

The customer service is appalling- returns are impossible. Empty your cart and shop somewhere else.

Date of experience: Nov 25, 2025

Hayley Guest

3 months ago

Will not shop at Joom again

Wrong product arrived and despite saying they would respond within 24 hours there has been no reply several days later and I have zero confidence this will be handled at all

Date of experience: Nov 25, 2025

Sonic Guest

3 months ago

This is ridiculous

This is ridiculous. Thiefs and cheaters. Do NOT buy anything from them. They will not send you the item you bought, they will not make a refund, because the tracking link shows that parcel is out of deliver. The parcel is our for delivery in last 3 months !