Review Time
First time placing an order with Joom.Ordered a pair of adidas trainers which are too big, the return process is inexistent and I can not contact support team.So far was not able to return my item , despite of several attempts and receiving automated email replies.Very frustrating.
DO NOT PURCHASE IN JOOM! BECAUSE: DISGUSTING SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I WILL NEVER EVER PURCHASE IN JOOM AND WILL DISSEMINATE MY DISSAPPOINTMENT WITH EVERYONE!!!!!!!!!!!!!!!!! DIRTY, DEFECTIVE, SMALL-SIZED SHOES ARRIVED, AND JOOM'S CUSTOMER SERVICE EAT MY TIME AND NERVES, ALMOST A WEEK JOOM CUSTOMER SERVICE TRIED TO MAKE ME TIRED AS I UNDERSTOOD TO MAKE ME STOP ASKING FOR RETURN AND REFUND: DEFECTS AND SMALL SIZE WAS NOT ENOUGH FOR THEM TO TAKE THE SHOES BACK - I SENT PHOO AND VIDEO MATERIALS WHICH APPROVED MY GRIEVANCE BUT THEY CONTINUED TO ASKING FOR MORE PHOTOS WRITING ME LOT OF BLABLABLA AND NEVER READING CAREFULLY MY GRIEVANSE MESSAGES AND EXPLANATIONS! FINALLY THEY WROTE TO ME TO CUT THE SHOES TO REFUND - SO JOOM IS NOT ECO ECO-FRIENDLY COMPANY!!! CUTTING SHOES IS AGAINST MY WORLDVIEW, SO I PRESENTED SHOES TO OTHER PERSONS WITH RELEVANT LEG SIZE AND LOYAL TO SHOES DEFECTS. I DO NOT RECOMMEND PURCHASING IN JOOM! DO NOT PURCHASE IN JOOM! THIS COMPANY TOTALLY LOST MY TRUST AND RESPECT! TERRIBLE CHAT - CONVERSATION NOT FINISHED FROM CUSTOMER'S SIDE BUT JOOM'S AGENT CLOSES THE CHAT, TAKES TOO MUCH TIME FOR DELIVERY, DEFECTIVE ITEMS ARRIVE AND THEN IMPOSSIBLE TO RETURN AND GET BACK REFUND AND ETC!!! I DO NOT RECOMMEND PURCHASING IN JOOM! DISGUSTING EXPERIENCE!!!!!!!!!!!!!! VERY DISSATISFIED AND DISSAPOINTED.
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