joom.com

3.6
3.6 Based on 811 reviews

Easy-to-use app with quality goods and low prices!...

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Average Rating

3.6

/
5

811 Reviews

5 Star
56%
4 Star
7%
3 Star
3%
2 Star
2%
1 Star
32%

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The customer service at joom

The customer service at joom was really prompt and helpful when one of the products wasn’t as I had expected.They were polite and processed the refund straightaway when the issue was raised.Thank you.

5
Date of experience: Mar 12, 2025
Norm Howard
Purchase of a mini PC MP80

Here you can see how difficult Joom is to deal with when you get a defective unitThis is a good reason to shop elsewhere that provides better serviceFor example Temu - Alibaba - Amazon - AllegroJoom Customer Support16. mar. 2025, 18.16 (for 16 timer siden)til mig Hello!Here's the return address for order 6JYDY9D5:Country: GermanyPostcode: 28197Region: BremenCity: BremenStreet and building number: Ludwig Erhardstrasse 2 # 60386882Recipient: (J)Online seller RMA # 60386882.Make sure to pick a trackable shipping option. Also, prior to sending it out, take some pictures of:— The opened package with the item inside;— The parcel with the shipping label, so that the address and the tracking number are visible;— The postal receipt.We'd really appreciate it if you provided the photos before March 24, 2025, which is when the return option expires. Once the return is confirmed, we'll issue a full refund.Just in case, we would like to remind you that the shipping expenses will be on you, and neither Joom nor the merchant will reimburse those. Download app App Store Google Play Privacy policyFrequently asked questions You can reply to this email! And we will try to help you as soon as possible. © 2023 SIA Joom (Latvia)Riga, Gustava Zemgala st. 78-1, LV-1039Suddenly Joom can answer that it is normal that defective goods should not be returned but the amount should be returnedThis is a vertical lie from their sideIt took me 7 days to get an address in Germany where I should send the goods toAnd I have doubts whether the Windous 11 that was installed was legal since there was no license with itCorrectly they asked me to send a video of the mini PC Blackviewand they got 2 of them and a couple of photos where on the screen there was a pop up with a message that there was an error on windows

1
Date of experience: Mar 10, 2025
FireFighters200321
Almost empty bottle

The product arrived almost empty. The cream bottle says 50g, but there is almost nothing inside.The do not send the correct quantity. Too bad!

2
Date of experience: Mar 07, 2025
Merle Morgan
Not worth dealing with customer service don’t bother ordering

Ordered a pair of loafer shoes that took a while to arrive but arrived and seemed fine but I couldn’t put them on as the top of them was way too tight and I couldn’t even fit my foot inEmailed them as the shoes were literally unwearable and included pictures, reply email asked me to measure the sole of the shoe so they could check the sizing which wasn’t related to my issue at all as the shoe was the same size as my other shoes which I said in my reply Multiple emails later and every time they ask me to measure the shoe sole and I’ve said and included images that the top of the shoe means it can’t be worn and it isn’t a sizing issue. Not got anywhere despite multiple emails and not getting a refund for a shoe that I can’t even put on I guess

1
Date of experience: Mar 06, 2025
Radu Ilie
Super experiență

Super experiență

5
Date of experience: Mar 04, 2025
Gavin Cooper
Joom is fraud

Hello guys. They deducted money from me 3 times instead if 1, and when I ask them about the money, they keep telling me to wait for another 3-5 days. It has been more than a month. Stay away! These are frauds!

1
Date of experience: Mar 04, 2025
Malcolm F.
Stop spending hard-earned cash on worthless junk that's shipped from halfway around the world.

Joom is yet another overseas website selling throwaway products that we probably shouldn't be buying. I ordered a pair of sheer voile curtains with a dragonfly design and a black leather style handbag. When they arrived, the bag was cheaply made with misaligned seams and a hanging threads. But the real problem was the curtains. Rather than a sheer, delicate fabric featuring the intricate design shown on the picture. I was sent a heavy, thick, opaque material whose design look like it could have been drawn by a child. Naturally, I requested a refund and the customer service based in Latvia had their fun making me jump through a variety of hoops - sending a myriad out of pictures - presumably hoping that I would tire of this before they did. Finally, they asked for a picture of me donating the item to charity before they would refund me - so I sent pictures of it being posted in a salvation army donation bin - with great sympathy for the poor individuals who would retrieve it the next day. I'm actually kind of glad it happened ultimately, it's a good reminder to stop spending my hard-earned cash on worthless junk that's being shipped from halfway around the world.

1
Date of experience: Feb 23, 2025
Rita Dale
Perfect production

Perfect production

5
Date of experience: Feb 06, 2025
Ashley Sanders
Support was fast,useful

Support was fast,useful, satisfying and I really like ǰoom because I have already many happy moments with items I bought ❤️

5
Date of experience: Feb 05, 2025
Autumn
Fast refund

They were quick to issue me a refund when the "large" cat carrier I ordered and received was too small for my 15 lb cat.

5
Date of experience: Feb 05, 2025

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