josephjamesfurnitureoutlet.com

4.7
4.7 Based on 201 reviews

We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock...

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Average Rating

4.7

/
5

201 Reviews

5 Star
92%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
6%

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Jayne Walker
First class service

Just took delivery of my new armchair . Can’t fault anything. I am thrilled with it . The service from start to finish after talking to manik to the text with pictures to show how it leaves the store was first class. Top notch and will recommended anyone looking to buy to look here first.

5
Date of experience: Sep 25, 2025
Megan Allen
Sofa from Matt

I recently purchased a sofa from here,Matt was very helpful and accommodating, I called a couple of days later with a question and he answered the phone immediately and helped me! great customer service skills and very friendly

5
Date of experience: Sep 25, 2025
Louise
Thanks

Visited Stretford showroom store was closed but Josh let me look around. Good products and Josh was very trustworthy.

5
Date of experience: Sep 24, 2025
Matthew Johnson
I’m not reviewer

I’m not reviewer. The way I look at it is: did you have something I wanted to buy? Did I buy it? Was it delivered? OK so everybody was paid what they are paid to do. Got to change tack though…. I didn’t want to go to Joseph James but wifey said opposite. Off to JJ we went. Sofa…sofa…sofa…sofwhoowww! Saw the sofa. Amazing price. Nothing else would touch it. Totally wasted another 10 minutes looking at sofas that were an utter waste time. Enter Matt & Sarah; I thought they were fellow customers. No hard sell. No bullshit. Sarah knew which sofa we wanted to buy as she had, all ninja like, clocked our enthusiasm on the sofa we eventually bought. Matt outlined the extra footstool option. Did us a deal because my wife needs a footstool, even though she said no. I wholeheartedly agreed with Matt. I will never go to another outlet for furniture. The buying experience was easy and natural. The delivery guys were amazing (Reviewed by my wife, not an easy sell!) I’m an old grumpy kinda ‘yeah you just want my money’ old school guy. Hold my hands up: Sarah & Matt and the delivery guys were beyond brilliant.Micheal kershaw Asked stockport to post this .

5
Date of experience: Sep 19, 2025
Great Service From Simon in Stretford.

5
Date of experience: Sep 17, 2025
John Lloyd
Very friendly and helpful.

Very friendly and helpful.Clear understanding of the details of product bought

5
Date of experience: Sep 16, 2025
Heather Kerr
Manik was extremely helpful and patient…

Manik was extremely helpful and patient in helping me choose the right sofa for my living room.Josh processed the order which was very swift and simple.These guys are a breath of fresh air compared to some of the very stuffy sales people encountered on my shopping trip .

5
Date of experience: Sep 15, 2025
Teresa Kilkenny
Wonderful customer service

Excellent customer service. Shop layout fantastic. Went in for a mattress and got just that and at a great price. Lovely staff especially Manik Singh . Thank so very much. I will definitely be returning.

5
Date of experience: Sep 15, 2025
Norman Hill
Very helpful, pleasant and knowledgeable. Good range of sofas with fast delivery.

Manik, was very friendly, helpful, knowledgeable professional. He allowed us to look around in our own time without any pressure.When we had found a sofa set we liked, he explained everything and made purchase very easy.His colleague was also very pleasant, knowledgeable and helpful. Thank yoy both for very pleasant and stress free experience. Best wishes N and D

5
Date of experience: Sep 15, 2025
Ian Hyde
Excellent service from Matthew

Excellent service from Matthew. Great choice of sofas ar Great price.

5
Date of experience: Sep 15, 2025

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Business Details

  • We are not a typical furniture store. In fact, we do virtually everything differently. We receive and process clearance stock from traditional retailers. Retailers send us clearance stock for many reasons. We receive photography samples, end-of-line stock, cancelled orders, customer returns and ex-display pieces. This stock is sorted, quality checked, photographed and uploaded to our website.

    As our name suggests, we were founded in 2019 by Joseph and James. After leaving school at 18, they launched the company from a dilapidated basement unit in a Stockport mill with just 5 sofas.

    The popularity of their discounted branded sofas and rapid delivery model facilitated strong growth. Joseph and James have always sought to do things differently from the incumbent outlets. This began by being the first furniture outlet to host a website which showed their live stock and was available to be ordered immediately by customers. Joseph and James don't wish to be just another furniture outlet, they want to be the biggest furniture outlet. They want to have a nationwide presence of large showrooms which offer a unique furniture shopping experience.See more

  • email customerservice@josephjamesfurnitureoutlet.com
  • call 07399438386
  • language https://www.josephjamesfurnitureoutlet.com

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