Review Time
I am writing to express my dissatisfaction with the delivery service I received recently. According to your system, the delivery attempt was unsuccessful because the courier was unable to reach me by phone or at home. However, I would like to clarify that no one attempted to contact me during the first three days. It was only on the fourth day that I received a call.This delay and lack of communication caused significant inconvenience. I hope that you will take steps to improve your delivery process to ensure better customer service in the future.
it was an amazing experience, everything was very clear and accessible, I am very happy with my product. The glasses are great! excellent quality and cool case, I’m in love 🥰 I have been dreaming about them for a long time, Thank you very much! 🤍
My experience has been very poor as I received a duplicate package from the Post Office about a week after receiving my package from DHL. I contacted customer service and was told I must print out my own return label and post it back to them. I do not appreciate the lack of care for my time I wasn’t offered anything to help smooth over the process but felt bossed around to rectify their error (something to do with UK customs). Although I like the product I will not be buying from them again and do not recommend their company especially if you’re based in the UK it seems.
Product has such an amazing quality, but what I'm blown away with the most is the entire experience. Packaging, focus on details, brand messaging. Made me feel really like I'm ready for new chapter in life. Your brand is not just bags, jackets, etc. but is a feeling that we're ready for more. So blown away by everything. Will definitely buy from your brand again!
Hello. While the backpack I ordered is still to be used, I wanted to share the customer service experience, which was not satisfactory.First, there was the information on the website that the delivery would be within 1-3 working days, which made me wait, because I was ordering a backpack as a gift, so it was important for me to make sure I still have time for the return if the person doesn't like it. However, within a couple of working days the backpack was just shipped. In approx. a week from that point I got an email that DHL could not deliver the backpack to me on that day, so there is a delay. At the same time, local post office send me an email that they will actually deliver it soon. Later on the same day I got another email with the information that DHL courrier could not reach me, therefore did not deliver, as if it was my responsibility to miss it. Within an hour, Posti sent me an email that the backpack is ready to be picked up, which we did ourselves. It was my first experience ordering something from the company. So far, definitely not the best one :)The backpack seems quite cool, so thank you for that, but would suggest to review the customer journay.
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