Review Time
I have been purchasing items from Kapten & Son for years, I absolutely love their products. They are really good quality, stylish and such a wide range of luggage for any kind of travelling! I always get complimented on my Kapten & Son bags.I recently ordered the Lisbon Duffle Backpack in black, for a going away on a camping trip. However, after a couple of days customer service reached out, as I had forgot to add my mobile number within the delivery details. (Completely my fault) but unfortunately this put a delay on shipping. I was speaking with Amine, from their customer service team and they could not have been more kind and helpful. I informed Amine I needed the bag by a particular date for my trip, and Amine was very honest in telling me it would now not arrive on time. (I don’t feel you get that level of honesty or transparency from other companies out there, so it was very much appreciated.) Amine kindly offered to cancel the order for me, but we were a little too late and it had been shipped. Knowing I would not be home for the delivery, and wouldn’t be back for some time, Amine arranged an extension on my return period, so I had plenty time to return the item when I got home. When I got home from my trip I received my package, and I loved the bag so much I decided to keep it anyway. It’s given me the perfect excuse to book another trip! Like every other bag I’ve previously purchased, the quality is fantastic, super spacious, lots of pockets and the fact I can change this from a duffel bag to a backpack is great!In the 6 plus years I’ve been ordering from Kapten & Son this is the first time I’ve had any issue with delivery and it was due to my own mistake. Delivery has always been super efficient and reliable. Overall, the products and the service is excellent, I would highly recommend Kapten & Son to others.
Giving 1 star because they failed to deliver my bag in the time frame they had given and now they have failed to give me my refund in the time frame they have given. Returns will also cost you almost €5 even if you send it back within the 2 weeks they suggest. A scam of a company. They claim to give refunds in 10 days so why have I been waiting 32 days to see mine? Complete scam artists.
I bought the Lisbon Duffle Backpack and can't comment on the durability but am obsessed with the design. It seems to have endless 'hidden' compartments and plenty of space in the main section for a weekend away (possibly a week depending on how much you need!) but still manages to feel compact. This completely fits what I was looking for as a small suitcase is too small and a medium too big. The only thing that is sacrificed really is wheels. Also love the additional wet section and laundry bag and haven't even seen where to put my laptop yet. Comfortable padded straps if using it as a rucksack and very stylish overall.
Ordered bag on the 6th June, mid June I was told they lost it in transit, sent another one out, it’s now 24th June and Royal Mail have messaged to say that they have it but have been instructed not to post it. This company is a joke, you can’t get hold of anyone, they take 3-4 days to respond on email - the year is 2025 and this company is in 1990 - why does it take the best part of a week to respond? Where is your customer service to resolve these issues quickly? Why’s it take a month to post a bag? First time I’ve used them but won’t use again.
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Unsere Produkte sind stylish, gut durchdacht designed und glaubwürdig. Sie sind mehr als reine Objekte, sie sind die passenden Begleiter für jedes Abenteuer. Dem Global Citizen gewidmet, möchte Kapten & Son die Leidenschaft für das Abenteuer wecken – gemeinsam mit unseren Kaptens bahnen wir uns den Weg durch den Großstadtdschungel und entdecken mit ihnen das Ende der Welt.See more
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