Review Time
I’ve had my Keen Uneek Sandals for 6 years now, worn almost daily in warm weather. They have been incomparable to other shoes, as I have wide feet; most shoes rub and press into my little toes. I LOVE the freedom of my toes; I get zero press from the sides. I get asked about these shoes all the time and would recommend them to anyone, wide feet or not.
I wish I had checked on Trustpilot before I bought my latest pair of Keen Circadia walking shoes. They cost £102 and lasted 4 months before falling apart, coming away at the seams and letting water in. My feet were soaked even after a short dog walk on a field. I had such high hopes for these shoes and they've been a complete let down. Trying to get a refund has been hours of contacting and being redirected with lack of clarity and no sense of responsibility that Keen products just aren't what they used to be. 4 months is ridiculous, the shoes are fit for the bin. I will never buy Keen footwear again and would advice that you buy elsewhere.
Liked the idea that the boots were made from recycled materials but barely lasted 6 months, also found they were quite slippery when walking on wet ground. One of the few boots suitable for a wide fit, but really not built to last. Disappointed & won’t be buying again
I purchased what I thought were good reliable walking shoes, (Targee III WP LDS costing £109.99) in May 2022, they have had only minimal use & on country footpaths not rugged terrain, unfortunately they have started to crack on the sides due to normal flexing of the foot, They only have a 1 year warranty, but this type of failure will only start after the warranty runs out, I believe it is a design fault & unsuitable material used.Keen we’re not at all interested when I sent photos & quoted the warranty period.Don’t waste your money on any of their products, I was quite surprised to see all the negative comments on Trust Pilot so I will use this in the future to check out products before purchasing.
Terrible footwear...approximately 2 years old...and the rubber bottom separated from the shoe. It was supposed to be a waterproof shoe...Getting them repaired (hopefully) at a shoe repair shop....he said he sees this ALL the time. DONT BUY KEEN!
Customer service hours are banking hours, so if you have a hiccup or glitch "after hours," you are very stuck. When you call DURING their hours, you are placed on hold for a very, very, very, very long time with no answer whatsoever. In the meantime, you wander over to the chat link. "Chat" leads you to a notice that they are going to call you back in 24 hours (?!) about your $500 order. Do they not make enough income to pay even five people to man the phones? Cannot speak to the current quality of the product itself, as I placed an order that shows "paid" but never actually shipped. When you do reach someone by phone, it is basically a "I'd have to reach out to someone on that and get back to you..." This company is not what it once was. :(
I bought a pair of Targhee walking shoes. After using 3-4 times the sole basically fell off rendering them un-usable. I took to a shoe repairer who informed me that he had seen several people with the same problem and that the sole is glued in two pieces, rather than moulded in one piece, and as such is impossible to repair. They are expensive but extremely poor quality.
My wife has a keen “waterproof “ sandal that Was barely used over the years so i would consider them in excellent condition and on our retirement trip she put them on and the complete sole fell off …. Keen said if they are a certain age they don’t cover this …So they are not waterproof ! I wish i could show you photos because they look brand new …. We buy from other outdoor stores and were never dismissed like this ! Lands End, LLBean! Disappointed Customer!!!
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