Review Time
Purchased a pair of boots on 16/11/23 for. The keen uk factory outlet online and still haven’t received the item.Have emailed customer service a week ago and still heard nothing, terrible service no phone number and no tracking so for all I know the boots haven’t even been dispatched yet???Won’t be purchasing from this site again, shame as I have some of their boots and they are great !
I’m an avid hiker and I recently purchased a pair of Keen hiking boots. Fit okay in store and just assumed they’d need a bit of breaking in. They are the most uncomfortable pair of boots I’ve ever owned. The ankle is so stiff that I ended up with blisters and bruises and could barely finish my hike. So disappointing.
I purchased a pair of KeenMen's Targhee II Waterproof Mid Wide (KTH 010423) at considerable cost to me with the hope that I would have years use. Bought in November of 2023 the fabric near the toe began to fray 4 months after purchase, and at the time of writing is now fully torn through. I use these for walking the dog, not for Special Forces maneuvers. I will never buy footwear from Keen again - this level of poor workmanship is outrageous considering the cost of their products. Keen gave me credit without a receipt for less than the amount I paid, but it did nothing to warm me to this company.
Purchased a pair of boots while we were on holiday in Wales. Very comfortable to wear. But after a year and very occasional use, the soles started to seperate and let water in. These were returned to the retailer and a replacement pair returned. Unfortunately they haven't learned from their manufacturing defects and the replacement boots again seperated from the soles a year later. Its a real shame as they were very comfortable but even with light use, not in the slightest bit durable. Wouldn't recommend and certainly wouldn't buy again.
BE AWARE OF SCAMS.I have previously purchased a pair of Keen shoes online and was very happy with my purchase. In need of a new pair of hiking boots, I again turned to Keen. Having attempted to purchase a pair from what appeared to be a genuine Keen outlet site, my bank stopped the payment. This was a fake company who attempted to take a payment much higher than the agreed price. There would appear to be a number of similar fake online sites. The site I used was 'keenshoesfactoryoutletsuk.com' I would recommend that you stay away from this site and be wary of any other with a similar name.
Poor quality shoe, sole worn down at the heel after only 3 months, sent them back to Keen who took 4 weeks to return them to me saying nothing was wrong, not what they used to be, a Premium price but no longer a Premium product or customer service, would not risk buying again.
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