Review Time
I should give them zero if it was a choice. I have been a faithful customer of Keen Targhee walking boots. My first pair bought Canada in 2017. They are still going strong! But the 2 pairs I bought in 2023 and 2024 have been a dismal experience. The sole came off, the sides cracked, the water was seeping … I am really disappointed the quality went down the drain. I like the fit very much. Very few walking boots are wide enough for me. I contacted the customer service trying to find out what materials they use. Got the answer - prime quality leather ! What a joke. The layer of supposedly leather is very thin, underneath just some synthetic material which doesn’t work. The cracks appeared just a few months of light use. The boots are made in India if it makes any difference? I don’t know. Luckily very good customer service at Tiso shop in Edinburgh took them back and out of good will issued a full refund. But it isn’t their responsibility. It is the manufacturer’s fault. I am very disappointed. Hope this will put off others form buying.
For Keen UK:Shoes like fine but I had a question & their phonelines are constantly engaged over a number of days. This makes me wonder what happens if you need to make a claim? Will probably send items back as I've really lost faith in the company
I had a pair of there low top casual shoes that delaminated and just fell apart I had not worn them much for the first year as I only wore them when dressing up ( a few hours a week) so they were out of warranty and Keene would do nothing. That was about 5 years ago this summer I thought I would give Keene another chance so I purchased a pair of high top leather "utility" shoes, I've wore them about 4 months and they are separating / ripping from the sole. I doubt I'll ever buy another Keene shoe!!
I’m onto my second pair of keen hiking boots, I purchased these after someone recommended them as I have one wide foot due to arthritis in my big toe, other walking boots can be painful but these are some comfy due to the wide toe area, just completed a 10 mile hike in the snow over the Peak District hills, absolutely love them 10/10
I’ve purchased over 8 pairs of Keen shoes in the last 5 years. In the last 2 orders ( online) there were size discrepancies with certain shoe models. I normally fit an 11 Wide but needed to order an 11.5 Wide on their oxford work shoe . This shoe was shorter than the others. Well, on my last order the shoes were WAY TOO BIG- almost like they changed suppliers or something. I was traveling quite a bit with work at the time and had the shoes delivered to my business address. I contacted Keen about 90 days after the order was placed and explained that the shoes were so much bigger than all my other shoes. Keen is unwilling to take back the new shoes and exchange for a smaller size. I will never purchase from Keen and will make it my mission to let EVERYONE know that they do not appreciate their long time customers . I will buy Merrells and Topos and will also actively message my REI reps with strong suggestion to stop distributing their shoes.
I am a big guy, not fat, I am a weightlifter, and I love hiking. I used to blow out my hiking boots after a few months but since I went to Keen, they have been lasting a good life of 2 - 3 years. I bought a new pair this autumn and the clips started to rust. I took a picture and sent it to Keen and they sent me a new pair without hesitation. That is great customer service and dedicated to their warranty.
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