keenfootwear.com

1.7
1.7 Based on 121 reviews

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Average Rating

1.7

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5

121 Reviews

5 Star
12%
4 Star
1%
3 Star
2%
2 Star
10%
1 Star
75%

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Clinton B.
WAfter four or five weeks of my…

After four or five weeks of wearing my Keen shoes, the soles had developed holes. I have continued to wear them and after about two months, the holes are big enough to get stones stuck in them. I have never experienced quality so poor. My last pair of Keens.

1
Date of experience: May 11, 2024
Cecil Clark
I used to drink the Kool-aid

I have bought over 20 pairs of keen shoes throughout the years. They fit my feet as a wide footed person and I can wear them all day without any discomfort. That was until about 6 or 8 years ago. The quality and workmanship has steadily declined and I should have known better. This last pair of Targhee 3 oxfords passed my initial inspection when I first got them, so I put them away and waited until I needed them. I recently had to go overseas for a month on a combination business and holiday. I only brought these keens as they would be great for business casual and walking around European cities after work everyday. Not a week in and I noticed this evening the sole has almost completely delaminated from the upper. Totally inconvenient and now I must find a replacement somehow. Keen really let me down this time and I'm here to warn others not to make the same mistake I did. Toss them and find a better show before you're stuck with this garbage somewhere. I will never buy another pair of Keen shoes again.

1
Date of experience: Apr 25, 2024
Milo J.
Terrible customer service with a very wasteful policy!!

I put in an online order yesterday and came back to cancel the order. The order has not been shipped and was still in processing. There is no option to cancel or modify an order. I spoke with someone named Julia and she informed me that they do not allow a person to cancel or modify their order, once you have hit the submit button. The purchaser has to wait for them to package and ship the order to you, then you have to package and ship it back. I am very shocked to see a company that claims to have a positive impact on the worlds resources, chose this as a policy. I would understand if the item was already shipped but the order wasn't even ready. This is a waste of resources and very disappointing. I would expect this from a shady company oversees but an Oregon company that claims to be environmentally conscientious?? Clearly they are not. Once I ship the items back, I will not be modifying my order I will go somewhere else. I advise anyone who is believing that they are buying a better shoe/experience just because of their advertising to really consider other options.

1
Date of experience: Apr 03, 2024
Erika Morgan
For the money they are junk

For the money, total junk! Warranty first pair before a year, second pair, 5 months tops, so they sent a third pair free of charge. 3 months an they was coming apart as well. I'll never buy another pair. Save ya money as they are not what they use to be. For 150 dollars should have gotten least 3 yrs before the bottoms started peeling off.

1
Date of experience: Feb 08, 2024
Bradley P.
Its a fake website

Its a fake website, I realised after I had put in my bank details so I got my bank to cancel my card. There is a real Keen shoe website which seems fine, but expensive. It has paypal at checkout.

1
Date of experience: Jan 25, 2024
Grover Patterson
Awesome Boots.

May 3rd 2022 I purchased my 1st pair of Keen Pittsburgh Waterproof Work Boots.Hands Down The Best Boots I Have Ever Owned. Comfortable & Tough, I have beaten these boots hard on a daily basis for nearly 2 years and they have just started showing signs of wear, truly awesome boots !!!I am currently shopping their website for my next pair.

5
Date of experience: Jan 18, 2024
AF65
Since my first pair of Keens in 2010

Since my first pair of Keens in 2010, I appreciated the fit, the feel, and the wear. In 2015, a nylon eye tore; the rest of the boot was still great, so I wrote to see if they could help. They did, offering a prorated coupon for my next pair. So glad. I've walked/hiked hundreds of miles in NY, VT, NH, MA, RI, CT, and ME. Just ordered my next two pair in 2024. I know that Keen stands behind those who stand in their boots.

5
Date of experience: Jan 07, 2024
Francis Baker
I was scammed

I was scammed. Everyone please take care when ordering Keens shoes/sandals. A while ago I ordered a pair of Keen sandals . Initially I thought that everything was going to plan. I was given a tracking number and was able to track my sandals. The company looked as if it was genuine, however, all was not what it seemed and yes I was scammed. Please do not risk it and go directly to the shops to purchase.

1
Date of experience: Jan 04, 2024
Charity Morris
The most uncomfortable boots I have EVER…

The most uncomfortable boots I have EVER put on my feet. If you walk on a blade of grass you can feel it through the soles. They offer no comfort or protection to the foot. Avoid this brand at all costs

1
Date of experience: Jan 02, 2024
Nestor Parker
I purchased a pair of Keen boots less…

I purchased a pair of Keen boots less than a year ago and they have quite simply fell apart, the upper has almost entirely seperated from the sole. They are not a cheaper boot but I have had far cheaper boots that have lasted more than twice as long, needless to say I will never purchase another pair.

1
Date of experience: Dec 30, 2023

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