Review Time
For a family business Keen really doesn’t give a stuff about it’s repeat customers! Bought a pair of Clearwater sandals in February, only worn them in an urban environment so far and they’re delaminating (sole separating from inner) complained to Keen who directed me to Amazon who directed me to Keen who them directed me to distributes who advised they sometimes distribute for Keen. Dealt with 3 alleged ‘customer services’ people who just hinder and obstruct - 1 said because I bought themoutside of US they cannot help even though it’s their manufactured product, actually they simply stated they won’t help - so that’s it 21st century customer service from Keen - be wary folks!!
Targee sole fell off on the first minor hike this is after less than one week or usage. Very poor customer service, this is probably because they seem to be using AI to answer complaint letters. Eventually after phoning and talking to a human I was given a credit against another shoe purchase but this was less the shipping cost which I had to pay. I have owned many pairs of keen shoes but the last few pairs I have noticed a lower quality product and the prices have increased significantly. It is now to a point they they are no longer a higher quality value buy footwear option. Not really happy with keen shoes and therefore I will be looking at other brands in the future.
I'm baffled by all these terrible reviews! I have worn Keen's for many years and always found the company to be impeccable. Just returned a pair that just didn't fit right with absolutely no problems. There was a Facebook scam about a year ago that was "selling deep discounted Keens". I got scammed and never received the product but my credit card covered it. Wondering if these reviews are actually about that scam?
Like a lot of people that have written reviews of Keen, I have been a Keen customer for many years. Trust me when I say, the quality is not nearly what it used to be. I have Keen work boot, regular shoes, and hiking boots. Keen just happens to make shoes that fit my wide feet. In the past, a pair of boots would last literally years. Now, 6 moths at best. You get one exchange under the year long warranty. But my experience has been that the new boots will also break. My last exchange, the new boots lasted only a week before the side started ripping apart on one of them. With only walking the dog type use. I've had to exchange 3 pairs in the last year. I guess I'm done with Keen boots. It's a sad day.
The worst returns experience I’ve ever had. The shoes arrived via UPS after 8 days. I wanted to return them the following day:- no UPS returns label provided- the link to the webpage to generate a returns label didn’t work- once I found the returns webpage, it didn’t recognise my email address/order number- I then tried to call from the number provided on the order email, but it doesn’t work- I then emailed the generic contact us email address, providing the order number. I received a fast response saying that I cannot return the shoes because it is beyond the returns period. I then replied saying this must be wrong, because they were ordered 9 days ago (took 8 days for delivery), and send a photograph of the paperwork in the box. No response received yet.The shoes weren’t great either. I would strongly recommend to avoid this company. The returns process leaves me with a feeling that I’ve somehow been scammed by a pretend company.
My wife had a leather pair of Keen sandals that she's been wearing every summer for the last TEN years. They still haven't wore out but they were looking grimy so last summer we got a new pair of Keens. It was a pain as they've mostly switched away from leather but the site now extols the virtues of these nylon mesh style. Big mistake. They cost as much as the leather used to and didn't even last one season. The seams just started to fall apart. You can't even wear them now. So - I am writing this now on the first hot day of the year as my wife has gone back to wearing her shoes that are more than a decade old and I search eBay for 'vintage' Keen where apparently quality mattered.
I ordered from the website but I didn’t receive anything till not after more than one month and the tracking number given to me showed the item was delivered to an address which is not my address. March to april 2023. I am still waiting…
Well I have to be straight up I bought five different pair of boots with shoe strings cannot keep them tied for nothing the boots leak the waterproof boots leak the glue comes apart will never buy another pair of boots I have 162 men that work in the factory I work in I will be sending a memo out to them that they must replace their boots we will no longer be providing these boots for our Factory workers any longer do not feel they're safe do not feel their reliable that comes from first hand knowledge of wearing them consistently......!!!!
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