Review Time
A Genuine beauty of nature. I ordered the 7ft Noble Fir. Stunning! The sparse silhouette of Each branch truly captures the essence of a real tree. The power pole technology makes set up easy. Warm glow of multiple lights on each branch is so festive and beautiful. Customer service helped me with great attention and responded to all my queries quickly. I highly recommend King of Christmas trees.
We bought a $400 small tree, the remote for lights also controlled my TV, then the bottom portion of tree doesn't light up properly. Sent videos and pictures, the only thing they can do is send lights to add to the tree. The customer service is absolutely horrible, the hoops they make you jump through are ridiculous. I'm not asking for anything for free, just want to get what we paid for, a working tree. DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY.
Ordered a 6ft. Flocked tree. For the money I hoped it wasn’t made in China, wishful thinking. Started to put it together and the parts were mislabeled. Ok no big deal. The branches were really compressed. It was if the tree was flocked and then packed while still wet. I had to change my clothes twice because the flocking was sticking to me. I must have sneezed 30 times during assembly because of the flocking dust. Once it shaped it was not a full as shown in the pictures. The amount of flocking that came off the tree created a terrible mess and everything with in a 15 foot radius was covered with dust. I had to buy more ornaments and filler to fill in the bare spots. I should have packed it up and sent it back. I wrote a review on their page and two days later I received an email saying customer service would contact me. Of course they haven’t and they did not post my review. I should have bought the 10 foot tree from Hobby Lobby for $50 less. This product is overpriced crap! P.s. I even included pictures on my review to them.
I ordered a set from the same collection (wreath, garland, and small tree) and all three had different shades of lighting and did not match at all - looked so bad at night to the point where my mother thought I bought them from all different places! No one could tell me why the lights were different, except that they “switch manufacturers all the time” and that they would waive a returns fee, as if this was so generous. I asked if I could reorder them to see if maybe the new batch would match one another and they said they wouldn’t honor the same price I previously paid (it was only $8 difference). 52, yes 52 minutes later the manager finally decided they would honor the $8 price difference and waive the returns fee, although they kept telling me over and over that it’s not their responsibility if I don’t like the hue of the lights, completely neglecting the fact that it wasn’t about me not liking them, it was about them not matching! I was going to order a $1200 tree from them next year to match the set and I will not be buying from them again. Hands down worst customer service I’ve received in a long time.
Poor quality, absolutely not what I had hoped for. I bought the tree early this year and I wish I would have opened it and return right away. I was speechless putting together the tree-cheapest quality and poorly made. I wish I read true reviews before buying from this company. Lesson learnt
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