Review Time
I can't believe I didn't see these reviews before making my purchase. A couple of the write ups on this site about how bad their tree is are word for word what I would have said. This $700 tree is crap. It's made of plastic, hardly any lights, you can't even see the ornaments when the tree is lit. Its so fake in appearance, I'm embarrassed to have it in my living room. Before I decorated it my daughter said "SHIP IT BACK", I said it's too late, I just took it out of the box and the trash has been picked up! Also, when I go to the website you can't click on the reviews. This tree shows 4.5 stars and there is no way that is the truth. I am sick about my $700 waste of money. King of Christmas??? Another bad Chinese ran company. I had a cheap one that the lights went out on but it was so beautiful and real looking. I purchased it at MJ Designs. I will donate this tree and purchase a new one from them after Christmas.
Run to Michaels or Target for a tree, absolutely do not spend your money here!! They will not give you a refund, or make things right, no matter what the website says. My tree literally wobbles in the middle, side to side, and I was told this is NORMAL for an artificial tree! REALLY!?!? I have 2 other small and inexpensive trees in my house that do NOT do that. So, spend $800 on a tree and expect it to wobble?!?! That's insane, and no where in the description. All the customer service rep wants to do is recite their policy, not help or care. And just for the record, I did reach out to them within the 30 day return period, but since their replacement part they sent came outside of that time frame, and I called to let them know it didn't help, I am now OUTSIDE the return/refund period. And I was told they consider the matter closed. So I have a wobbly tree that I don't feel comfortable putting ornaments on - great.
Bought a 10 foot prelit tree from King of Christmas in 2020 and was happy with it at first. We didn’t put it up in 2021 due to remodeling. We used it for the holiday season 2022 with no problems. However, after using the tree only twice, when we went to put it up in 2023 the top section would not light. When I contacted the company they told me I was out of warranty and since the technology changed I couldn’t buy a replacement part. Basically they told me to go pound sand after using an $800 tree only twice for maybe a total of 8 weeks. And it’s not fixable. The bulbs are permanently attached and not replaceable, which means eventually these trees will crap out on you and there will be nothing you can do. I’m my mind this is a new tree, now I’m faced with the reality of having to buy another one after just having spent hundred of dollars on this one. Do not buy from them, they don’t make quality things that last and they offer no solutions when things stop working. 1 star all the way.
I love my tree! I ordered the 7’ Noble Fir for its realistic look, and I couldn’t be more impressed. It looks so real! I’ve paired it with my Twinkly lights and it’s absolutely perfect. Website was easy to navigate, my order shipped same day and arrived 2 days later.
Purchased a tree a year ago. Yes, customer service told me, still under warranty. I barely was able to accomplish the troubleshooting. I’m partially disabled and use a cane and walker. Sent them requested photos. They determined the center pole was the problem. BEFore they would send a replacement, I had to donate the tree, and a receipt on letterhead and send it to them. I called and explained my disability and they told me to get a neighbor to bring it out to the garage and call somewhere to pick it up. Then I send the receipt and would get a replacement tree. Took off the top and almost fell. Asked where this information is located in their warranty and they said there are a lot of different documents. Buyer beware. Buy a tree from anywhere else. Furthermore, why do they feel nonprofits and charities want people to have broken trees? Do marginalized people deserve a broken tree? So annoyed and they have been so profit over people. If I wait for a donation truck to pick it up, it would be January.
The worst customer service I have ever dealt with. (Not the people, but their procedures) The tree is beautiful. I spent way more than I should have, thinking it would last forever. Wrong! Bought it in Oct 2021 and by November 28, 2023 the top half was not lighting up. We were 6wks out from the 2 year warranty. For a product that was up for 8weeks they give a 2 year warranty and don't offer any other options to fix it. Not even if you wanted to pay to fix it. If you're thinking about buying a tree from this company I would recommend saving your money and going to Sam's or Costco. I was really disappointed because it was such a beautiful tree. Crazy how King of Christmas doesn't stand behind their work. I guess they know how bad it is too! : )
Have two year old flocked tree, flocking turned brown and they will not warranty, blame item being subjected to humidity. Item has always been stored in side. We spent the extra money on this tree expecting it to last many years, poor quality and warranty.
I bought this tree last year as I wanted to splurge and buy a high quality tree that would last for years. I put it away in the bag provided in a cool dry place for the past 10 months and when I went to put it up today, the whole bottom level hinges on the branches would not hold up…they are hanging down and cannot be raised, rendering the tree useless. I sent an email detailing this to King Of Christmas and they replied that that do not cover “ negligence “ in their warranty. How horrifying that is to say to a customer who spent good money and took good care of the tree. It’s disgusting customer service. I will now go to Walmart and get one that will last. Don’t buy from King of Christmas…
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