Review Time
The company is a scam! As soon as the glasses arrived I tried them on and discovered they were nothing as advertised. A cheap pair of low power reading glasses. I immediately contacted them asking for a refund with no reply after 3 attempts. I then contacted PayPal asking for help. They said I should return to a address in North Dakota with proof of delivery which I did the same day. I have followed up with PayPal every week for 6 weeks. They just said my case was settled in the sellers favor?/ I just called PayPal and talked to some guy in another country who told me he would open the case again. Hopefully I will get a credit. Be warned...do not buy anything unless it is from Amazon as you can get a speedy credit. I am so disappointed with PayPal as this seller still offers the PayPal option which puzzles me? PayPal should stop Kirobrands from using their service.
+3 prescription reading glasses received in bag wrapped in bubble wrap. Not self adjusting. I contacted them, they don't apologize, but say it must have been a faulty pair. This is their responds; If you really wish to proceed with the return, please find below the shipping address where you can send the product back to our us:Shipping Address:INF BrandsBuilding A7, No. 101 Guangxia Road,First Industrial Zone,Fuyong Community, Fuyong Street,Bao'an District, Shenzhen, China Postal Code 518103Important note: Please to sure to declare the package value as $10 on the customs form when sending the return. This is because the item is being returned due to a product issue.Once you have shipped the product, kindly provide us with the tracking number for the shipment. This will allow both of us to track its progress until it reaches us.Additionally, I want to emphasize the importance of proper packaging to prevent any damage during transit. Please note that if the product is damaged upon arrival at our office, we may not be able to provide a full refund.Thank you for your understanding and cooperation in this matter. We value your satisfaction as our customer, and we're committed to resolving this issue to your satisfaction.
I ordered 2 pairs of glasses. As others have said, with the different pop up offers I thought I had ordered 2 and had over £100 taken from my account. I was sent 5 pairs and they are definitely not self adjusting. Dreadful experience. Apparently no one receives a refund.
I purchased the glasses from Kirobrands. Their advertising is a misrepresentation as they are advertised as self focusing. They are not, they are just 3.0 magnifying glasses. They would refund, but it is my cost to send them back (almost half the cost of the product) and if damaged during transport then no refund.
I attempted to buy ONE pair of glasses last night - DURING the checkout process and after entering my payment details (at which stage nothing else should happen except completing the payment process), various "special offers" flashed up in front of me, with the option to "yes complete payment". This is misleading and unfair. It looked as though this could mean "yes, complete [the original] payment and say yes to a future offer such as a discount code which could be emailed".It's dishonest. My card has now been blocked by my bank, understandably, and I will cancel all the payments. VERY unimpressed by these horrible sales tactics which, to me, should be illegal (if they aren't already...).
8/20/2026Kiro Brands 844-223-1552 store+713332490076atshopifymall312 W 2nd St#3529Casper , WY 82601RE: 7/21/2025 Order # 21510 Authorized Return Requested for full refund $69.99 return to CC v0582 received: 8/4/2025PayPal Resolution Center 844-368-6633 844-223-1552PP acct # 1523489970508579591Case #: PP-R-HAN-588383942 8/13/2025RE: PayPal Transaction 7/21/2025 # 9DH827898T0863009Send a Prepaid United States Postal Service (USPS), Authorized Return Goods Label , immediately!KIRO BRANDS' REQUEST TO RETURN THE 2 PAIR OF GLASSES TO AN ADDRESS IN CHINA IS RIDICULOUSI refuse to comply with your demands and or risk that you will never receive these glasses if shipped to mainland China.I will not misrepresent the character or condition of the goods to US Customs for your benefit as there is nothing wrongwith these glasses except that they were sold as something other than what was received.These glasses are new and undamaged, they are in original packaging and are able to be returned to your United States warehouse stock inventory.Further;These glasses were ORIGINALLY shipped TO ME Via the United States Postal Service (USPS), from an address in the United States:Shipping Dept5744 W, Manchester AveLos Angeles CA 90045Had I known that these were going to be fraudulently advertised as "mechanically self correcting" eye glasses (at 2 pair for $69.99)Had I know that you were shipping "cheap 300 power reader glasses" which sell at retail for about $5.00 per pairHad I known that Kiro Brand returns were required to be shipped to mainland ChinaI would have never ordered these glasses.Your company has fraudulently represented this product and did not disclose your return policy at the time of sale!Your company has pre planned your misrepresentation and deliberate deception to secure unfair or unlawful gain.See these many Trust-pilot reviews and complaints: Your company has compromised my relationship with PayPal and made PayPal complacent and involved in your FRAUD.Your company has intentionally planned this costly return strategy and scammed many people who eventually return your goods and incura loss due to the "return shipping cost checkmate situation", You are at fault, You KIRO, pay the return shipping expense for your garbage scheme.I will fight your dishonest and fraudulent mail order retail behavior and make a full claim to PayPal for the full amount of $69.99, and file a claim and fraud charge accusation to the United States Postal Inspector Service as well.Your offer is Declined !!Send me a Prepaid United States Postal Service (USPS), Authorized Return Goods Label immediately! Addressed to your company representatives at: Shipping Dept5744 W, Manchester AveLos Angeles CA 90045As of 8/18/2025, after 1 month and 2 letters accusing them of deceptive practices, copies were sent to PayPal.Kiro Brands as a third attempt, has sent a resolution to PayPal that the 2 units be returned to an address in the United States:312 W 2nd StreetCasper WY 82601I demand that Kiro Brands pay for the return shipping. This fraud is only being perpetuated by every action Kiro takes.Send me a Prepaid United States Postal Service (USPS), Authorized Return Goods Label , immediately! Lee M. Novak
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