Review Time
As an Asian customer, I was disappointed to face exclusionary treatment when the Company’s MD refused to engage with me unless a white colleague was present. Despite repeated attempts to arrange a meeting—starting in May 2024 and continuing through visits to both Hanoi and Ho Chi Minh City—I was ignored. In the leading weeks the MD visited Hanoi several times as I learned from the sales rep. Only when my foreign representative visited in August was a meeting granted, during which the MD spoke solely to him in their “common” language, disregarding me entirely. This discriminatory behavior made me feel unwelcome, and I chose not to award them the business.
Worst Company we have ever dealt with in all my years in Business. Been waiting 6 months for a pallet shipment from Italy to the UK and still not here. Every excuse under the sun its not rocket science. Do not deal with these people if you can help it unfortunately we didn't organise the contract
This is the worst logistics company I never ever use! Since they pick up my goods they not even scan it. Now it’s has been 10 days I hear nothing about where is my £8000 goods! If you are the Amazon seller DO NOT use this company! Even I get in touch with the customer service they don’t have clue where is my products!
I shipped a pallet to Italy of the value of over £3000 plus the shipping the pallet travel all the way across Europe reached Milan unloaded to their depot and when the pallet was completely damaged by the workers in their Milan depot their insurance claimed that the pallet wasn't secured properly and did not pay a penny. Therefore insured or not insured you are not covered. Never before the damage of the pallet was mentioned that the pallet wasn't secured properly. Worth noting that the pallet was collected from UK store to UK nagel depot changed truck went from UK to Milan unloaded all ok the issue was only notes when the Italian depot called me telling me that while loading the pallet on the truck they flipped the cargo and damaged it all as per their email .
Avoid this company. They made a mistake in the customs clearance and I lost 3,000. pounds. They made this mistake and don't even want to fix it. when I call they hang up. they do not reply to the email. there is no possibility of any contact. they avoid me. I just lost my money. worst possible company. they avoid any responsibility. I've been fighting them for over a year and no one even tries to talk to me.
Here's my nightmare experience with K+N.I sent a television from France to Italy on April 2022 using the Eurosender.com service who rely on K+N to carry out the expedition.2 weeks after the shipment no news from them so I decided to call directly K+N Italy and they told me there was a delay, but the package was in Verona and ready to arrive at destination. One week after still no news and I called again: another delay. Another week after, same story: another delay. At the 4th call they finally admitted they lost the package and they were looking for it. They said: "we will start an internal investigation".One month later (2 month after the shipment) I contact Eurosender.com to ask if the investigation from K+N was over because after 2 months even the most incompentent people should realize if they lost a big package or not. The answer: we have just been informed from K+N France just realized that they cannot find the package so we will open a claim for you which can take up to 2 months starting from now but usually it takes no more than 1 month. Here I want to highlight the efficient communication between K+N France and K+N Italy (sarcasm).We are at middle of June 2022, 1 month after the claim: still no news of course. Meanwhile, I bought another television.Middle/end of July 2022, exactly 2 months and 1 week after the claim: no news but this time I threatened them to go legal. That was the magic formula, indeed the day after they magically approved the claim and the reimbursement.The reimbursement proposed: 666€ for a 1000€ tv in perfect condition and only 1 year old. Luckily I did the insurance up to 1000 € otherwise the reimbursement would have been only 177 € . And obviously no reimbursement for the shipping cost of 242 €.So in the end I lost 1242 € and got reimbursed (not yet) of 666 € after 4 months of claims from my side and continuous delays from their side.Everything I said is fully documented.I hope my review will be useful to other people to convince them to avoid this company because if meritocracy exists in this world, then K+N would have 0 customers.
We were approached by K&N to quote to ship a container of products from the USA to the UK. After being pestered continuously, we agreed to a trial run and was quoted. 4 months after contracting K&N they finally shipped our container because they could not get it collected.It finally arrived into the UK and we received the invoice and they had charged us over £3k more for shipping the container than quoted! After months of chasing it, only to be told, it cost more because of increases due to their delays getting it shipped and the addition of additional charges not quoted, they then have the audacity to send us a formal letter threatening legal action!We look forward to taking this to court so they can be exposed for the unfair and unprofessional organisation you are!
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.
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