Review Time
Very complicated consumer experience - beware if using for consumer deliveries!The web-based customer platform does not communicate, and the deliverers will not contact you without a local number - they will just send messages to the web-platform. The web-platform will not allow you to respond and provides no contact information. Telephone K&N and you will get transferred from department to department. You may end up losing time and money, possibly your goods, and you or your customers will be very unhappy!! However, when you finally reach someone to talk to you will find them to be helpful and nice. K&N ref: 2104-0336396
I am a current employee at the Davenport location, and i have to honestly say it is one of the best jobs i ever had.It is a good company to work for, hands down,My boss and office manager are one of the nicest two people to know.They are just straight forward and honest ,If you are a slacker and a jerk you are out period.nice guys,i love the job not leaving.
Poor serviceSelected by the broker to ship my goods from UK to Portugal. Late in pick up, sat 10 days in warehouse in uk where none of its 12,000 employees were answering enquiries as to status, then a further week in Portugal before delivery. Excuses included, we are homeworking but don't have access to a phone! The covid has blocked the borders, strange had other shipments collected from uk at the same time which had no problem. There are not enough trucks to deliver the goods.Even though the delivery took 3 weeks instead of 5 days, no compensation provided at all. For a multinational logistics company with more than 80,000 employees this was diabolical service.
I’ve been a customer for about 3 years now. They cancelled our cargo during the busiest time of the year. The customer service people although friendly will only tell you what you want to hear and give you false hope, but when you need them the most they will fail you and will blame it on everything but their incompetence. They will also give you a run around to avoid taking responsibility. Out of blue, they switched our rep only for the new rep to continue feeding lies and leave us with no other options. I’ve never felt so let down by another business and I strongly recommend others not to make the same mistake. The people in charge were Sandra Ardila and Edna Villalobos. Neither one of them had the decency to even apologize for ruining our business a week before the busiest holiday of the year. The friendly rep was Maria Camila Pablon however even Camila is hard to get an answer from and would just keep on feeding us lies after lies although I suspect they came from her bosses. The new rep given was Ana Mari. To top it off I prepaid not only them but also vendors who couldn’t ship any flowers and just left them in cold rooms in Colombia. Based on the experience I don’t even wanna ask for a refund anymore, or communicate with these people in general. I just want others not to have to go through what they put us through.
These guys suck. Tell you one thing then proceed in a completely different direction. Different parts of the company have no idea what policies or decisions happen in other parts so that there is no consistency in what you are told or what happens. If you can avoid I would highly recommend doing so.
I'm not a customer but on a school run one morning parked checking my levels before I drove as type one diabetic. I was checking my sugar levels when one of the drivers came up to my window shouting at me to hurry up & move my car now. Calling me a silly b swearing and intimidating me it was awful.
5 shipments over 2 tonnes of goods and constant issues every time. Administrative errors, lack of communication between multiple departments. invoices generated multiple times with incorrect details & charges. No attention to detail. No accountability or responsibility for actions. Very unhappy with Tina from the Sydney office, highly incompetent.
Very disappointed. I have a pallet ready to go, made a booking few days ago and got the confirmation for today and now whole day goods are in the rain waiting outside, and the comapny reports a silly claim that due techincal issues thay can not picup the goods. Its kids playing. Very bad service!
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With over 69,000 employees at more than 1,200 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies. Its strong market position lies in the seafreight, airfreight, contract logistics and overland businesses, with a clear focus on providing IT-based integrated logistics solutions.
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