Review Time
Like many others, I purchased a bag through the Kickstarter campaign. Unfortunately, the entire process has been plagued by a lack of transparency and communication. Months after the original shipping date, no one has received their bag, and we still have no clear timeline for delivery—despite having paid for it months ago.Adding to the frustration, the campaign initially estimated shipping costs to be $25–$29. However, for most countries, shipping is now around $100 or even higher.To make matters worse, significant discounts on the company’s website have made the bags cheaper than what we paid during the Kickstarter campaign. I documented these lower prices, including much cheaper shipping ($15), and sent the screenshots to La Mansio, but I received no response.In summary, I paid months ago for a bag I never received, with shipping costs far exceeding the original estimate, and ended up paying more than if I had purchased directly from the website.
Backed La Mansio on kickstarter and was so excited about their new bag design. Mistakenly thought that as an established company the process and delivery of orders would be lower risk. Turns out that I was wrong. The orders have been severely delayed, communication lacking, complete lack of transparency around costs with additional expenses coming through - including shipping charges of up to USD149 for some kickstarter backers (not even accounting for the extra customs tax)… and their so called premium product is just cheaply made in China. Everything feels like a scam - stay away (or look at their kickstarter page comments and Reddit’s for evidence).
I backed this summer during the 2nd kick starter campaign, I have an email to confirm shipment is charged at 0.00, and yet I am now being asked to pay an additional $49 for shipment from CHINA?!I am not alone here. I have seen tens of messages from other dissatisfied customers who were also told shipment was included in the cost. Absolutely DISGUSTING way to operate. I request a full refund.
Ordered my bag and wanted to return it, due to a very poor quality. Unfortunately, after asking several times for a return form, as described on the website, I did not receive one. This is not a serious company, even if the pictures on Instagram look good, don't order a bag!!!
Before I pledged for the 2nd Kickstarter campaign, I read through the horrific stories from their 1st Kickstarter where thousands of backers complained about La Mansio being an unethical company. I figured their issues last time were rookie mistakes that would get fixed after that experience (they said this themselves in the 2nd campaign). Those who finally got their bags in the 1st campaign were happy with the product and they were now an established company, so I took the chance.I regret giving them the benefit of the doubt. Clearly the same issues are happening with excuses about issues with production delays where they blame their supporters (e g., you didn't reply to the survey fast enough), lying about the shipping cost and charging an exorbitant amount instead (e.g., $~$22-29 quoted estimate that turned into $50-180 required charges, then lying the shipping charges are only $9 more than estimated), and threatening with delaying shipment further if you don't pay for this price hike asap. All in all, you end up slowly being drained of more and more money because they start scamming the backers the moment in the campaign you can't cancel your pledge. No one has received their bags to date, was supposed to arrive in November. There is risk in supporting a Kickstarter but this company abuses the concept. This is now an established company and advertised in their 2nd campaign as such to make it seem they are trustworthy. They use Kickstarter backers to fund their R&D and then treat them horribly. Backers genuinely want to support cool products coming to market for the benefit of all potential customers, but this company treats the backers worst than customers from their web store. This is an unethical company. I hope no one else gets fooled by them in the future. Don't make the same mistake I did.
Used kickstarter to fund their Christmas supply while still not delivering to the kickstarter pledgers. Company is taking advantage of kickstarter and other funding sites while being dishonest and disloyal to those willing to take a risk on them.
Today I received my 2nd La Mansio!I had so many positive experiences with my One that I decided to join the second Kickstarter campaign.The Grand comes with all the improvements that I would've like to see in the first generation. It's clear that they took all the feedback and made an even better bag this time around.
I couldn't understand the number of 5-star ratings until I realized the difference between an online buyer and a Kickstarter backer. Just so you all know what company you're dealing with. LaMansio launched a Kickstarter campaign in June, got more than 2000 of us locked into purchasing the Grand and Air at an early, supposedly discounted price with an estimated $30-shipping price. They then offered online buyers the same product at a lower price than us (which they hastily amended) and quoted us exorbitant shipping costs ($107 to Dallas, Texas) despite their regular bags on the website being sold with free shipping for purchases over $300. I supported 1 Grand and 1 Air to the tune of $511- more than $100 shipping to the continental US is insane but I will not receive my bags if I don't pay. The principle of a Kickstarter project to my simple mind is to support up-and-coming businesses, not allow large companies to hide behind fake profiles to ensure, pre-manufacture, non-refundable sales of a product. This Romanian business is highly unethical.
I ordered this bag after talking with a friend who had been part of the first kickstart and gotten a larger bag.i loved the design ad versatility with the one she had. So I was excited to support the company and order the smaller bag for use at work. But I quickly discovered that it just wasn’t worth the hassle – and recognize thatThis is a bit of a scam. It’s positioned as a high-end Italian leather bag, but after waiting almost 8 months after placing my order – what showed up was not high-end leather - and the bags are coming from China.In addition, the zippers were subpar and broke about three months in. And all I carry is my wallet and some file folders so it’s not like the bag was Over stuffed. For the money that they charge you can get a much more versatile and beautiful bag that a higher level of quality.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
