Review Time
Got the Air La Mansio bag and I’m obsessed. I’ve gotten so many compliments already! It looks amazing and feels super well-made. I had a couple of questions about the features and Nancy from customer support was genuinely helpful and kind. Definitely planning to grab another design soon. Love it!
I loved this bag - and then it broke, and La Mansio has been ignoring me for over a week. I’m editing this review as they eventually did replace my bag (for a (small) fee, for some tax reasons as I was informed) but I got to keep the old bag, which I am trying to get repaired on my own dime so at least I can gift it to someone).I still love the bag, and I did get a replacement (for about 40$) and have the option to repair the other one, but it took over a month if not more, and was a very frustrating process. I only started getting proper response after leaving this review, initially 1 star. Thus, I cannot give them a higher rating with such a head ache process.Love the bag. It truely is awesome. Perfect for what I needed and it was hard to find what I wanted. I get a TON of compliments and it does feel high quality. I understand it’s hard for a business when you run into some production issues, but I really wish they had been more responsive on the claim initially and didn’t wait days in between each answer and only giving me options that weren’t fully free. I don’t like that, and that will never get more than 3 starts, regardless of the product. Make your own judgements. Bag great. If there is an issue, not so much.
Update: La Mansio has gotten in touch with me and the staff was very helpful in looking for a solution that worked for all parties. After a couple of back and forth emailing we were all happy with the solution, and I am grateful that the customer service team made time for the issue. I invested in this bag with the intention of having a nice workbag that I could use for years. Instead, the zipper broke within a couple of months of using it. This was still within the 12 month warranty period, So I contacted customer service. Initially I got offered to buy a second bag with a discount, but when I told them I didn't want to invest more money into a bag that wasn't working, I was told I could send the bag to China to get it fixed for 70-80 euros. After asking if they could explain if or why a broken zipper wasn't covered under the warranty, customer service completely stopped answering my messages. I have sent them 5 follow emails over the course of 2 months and received no answers. I started messaging them in September, and it is now January and I still haven't had any replies.
I had a very positive experience with La Mansio. Even though the bag I ordered turned out not to be the perfect fit for me personally, the customer service was absolutely outstanding.The team was extremely kind, understanding, and responsive throughout the entire process. They went above and beyond to make sure I felt supported, offering clear options and handling everything with great professionalism.It’s rare to come across such genuine customer care these days, and for that reason alone I would definitely recommend La Mansio to anyone considering their products.
Updated August 29 2025My order was delivered today and while I haven't had a chance to use the bag (it is a gift), it looks great and it is carefully packaged. Based on this purchase and the delivery issue being resolved with the help of La Mansio customer service, I would recommend purchasing from the brand.Updated August 21 2025Nancy from La Mansio reached out and via a very thoughtful message, apologised for the silence and provided context. The team had encountered an unexpected change in customs requirements and needed to address it. She also confirmed my order was being reissued. I communicated that a quick touchbase during the investigation would have been reassuring ("still looking into it, we'll be in touch soon"). I appreciated that my feedback was acknowledged and the confirmation that the delivery issue was being addressed. I will update the review upon reception of the order.Aug 20 2025 I am a returning customer of la Mansio who purchased the Ciel Air handbag ahead of an upcoming friend's birthday. Unfortunately this time around, there is an issue with the delivery (it never left China and was returned to the shipper). I reached out to customer service and received a message that I would hear back about the issue and how it would be resolved within 48 hours on Aug 15. Since then, no update, no follow up. I have attempted to reach out since without result. I don't know if I recommend purchasing from la Mansio if it means being left in limbo, not knowing if or when my order will be delivered.
The La Mansio One bag is a beautiful and well-crafted bag. I have used it as my everyday bag for a year and have received multiple compliments for it.The customer support team is also amazing. I contcated them after a metal buckle on one of the padded straps of my bag broke. I got a new pair of padded straps shipped completely free of charge, so my bag works perfectly again as a shoulder bag and as a backpack as well. Thank you, Nancy, for support :).I have read some complaints about the zipper on the bag: Honestly, the zipper is harder to pull. However, I consider it a good thing as I travel by public transport and if the zipper were too easy to pull, I would be worried for thieves opening my bag unnoticed. The bag can still be opened and closed using one hand only.Overall I am very satisfied with the bag and hope it will be my everyday bag for a long time to come.edit: typo
Proud to have mum and daughter matching bags from La Mansio. We opted for one Grand which is the larger bag, plus an Air, being the smaller one. They both share the same design and the functionality is exaaaactly what we’ve been looking for.Personally I highly suggest opting for the add-ons because they come in handy all the time. There are days when I use them for clothes, other for makeup, and even food. Thanks to the customer support team as well for making the process so straightforward.
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The versatile women's bag that goes from a handbag to a comfortable backpack & supports your active lifestyle.
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