Review Time
I was very satisfied with the service. Walli in the Den Haag store was very helpful. When I came first time to see in person fat bike I wanted, Walli explained everything I should pay attention when purchasing. He also spoke great English so I had no problem communicating because Dutch is not my native language. So far I had very good experience with La Souris and I hope it will stay like this.
Absolutely pathetic. I bought a scooter from La Souris on the 15th of October 2025. In November I had problems with the scooter not starting. I had to pay EUR 144,00 to get the scooter to La Souris. They said they had to replace a filter. 2 days later the scooter would not start again. I had to take the scooter back to them. I don't get any updates. I have to phone and email all the time. I have NO transport and no feedback from them. They promised to come back to me so many times, still nothing. I told them I want my money back because the scooter is still under guarantee. Still no feedback and no refund.
On October 10, I purchased a new scooter from your company, La Souris Scooters in Enschede. After a short period of use, the scooter already experienced starting problems. I describe the subsequent process with your company below, which resulted in dissatisfaction with both the product and your company's service.Despite several repair attempts, the scooter continued to malfunction. I paid out of my own pocket to have another company return the scooter to you on November 27 for €140. However, even after the indicated repair (replacement of the dirty air filter) on November 29, the scooter still would not start on November 30. As you can imagine, I brought the scooter back to your company on December 1. Since then, there has still been no solution.To date, your company is still waiting for the necessary part for the scooter. In addition, customer service has also proved inadequate; every call means a 40-minute wait, but the promised feedback and response have not been forthcoming.I believe that the product you sold me does not meet the reasonable expectations of functionality and quality of a new product.The repair was not done properly the first time. Because now it is back in for repairs. This is a new scooter not even 2 months old
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