Review Time
Great site, use me free trial, wrote up a will and testament, then cancelled the trial, confirmation of cancellation sent straightaway. Very easy to cancel. Lots of bad reviews, but it looks like people didn't read the information sent to them on the confirmation email.
Great site, use me free trial, wrote up a will and testament, then cancelled the trial, confirmation of cancellation sent straightaway. Very easy to cancel. Lots of bad reviews, but it looks like people didn't read the information sent to them on the confirmation email.
Filled in a form for a will on free trial. There was a payment request so it was not free. Opted for a one off payment but received an error during the process. Hoping the money didn't go through as didn't receive a notification or the will
I have just recommended this company to a friend but was subsequently disappointed to read so many negative reviews. I used them 8 yrs ago after they were recommended to me by a well known high street bank's customer services adviser who had used them herself. I was able to draw up a bespoke loan contract with a friend and we were both extremely satisfied with the result. Having made use of the 7 day free trial period and printed off the contract, I easily cancelled the provisional subscription as instructed with no problems. Reading between the lines of the negative reviews it seems that some customers claim to be charged for the trial period and others claim that payments were taken without their authority after the trial period expired. The reality is that every customer has to provide card details in case they decide to automatically continue the subscription after the 7 day trial expires. If they do not wish this to happen the onus falls on the customer to cancel their provisional subscription online within the 7 days. Simple as that, yet so many complainants are clearly unfairly blaming this company for their own failings.
Really bad experience with this company. I work for a charity and used the trial to help with a one off document. Signed in for monthly fees and refused to refund even though never used the service or even logged in. No email receipts or communication to show that they were taking the money. Really unethical business model.
AVOID LIKE PLAGUE This is a scam and fraudulent company . They are taking regular payments from my account without consent or authority. £47 each time even trying twice in one day. There is no standing charge or direct debit set up and they have sent no email to confirm any subscription or that a payment has been taken
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