Review Time
They advertise a free tenancy agreement for download then waste 15 minutes of your time filling in the details of the tenancy and at the end tell you that you have to take out a subscription to download it. They are timewasting scam artists.
Same as the other posters. I used the service once in January, didn't even realise I had signed up to a subscription through PayPal. Didn't spot it going out of my account until 5 months later which means I lost over £150. I explained that I had only ever used one document and had never used the service since but they would not even consider a partial refund.
Avoid lawdepot.com. Their advertised "free" option for (e.g.) a house lease does not exist, and the subscriptions were overpriced for what little you might obtain. I believed their advert stating a free basic house lease. Only to find at the end after spending considerable time adding my details that their "free" option was greyed out & completely inaccessible, absolutely requiring my credit card for an overpriced subscription.
Well if your reading this for a proper review of this company stay well clear.Bunch of fake people running it, I wanted to do a Power of attorney for myself and it states it's free, free my a**e. It's no good unless you pay £29 which I did, next thing my banks fraud squad phoning resulting in my debit card being frozen luckily phoned bank today and got it sorted out. As I stated keep well clear of this company
I paid for a one-year subscription to download legal documents but was only able to download a single document. Every attempt to download additional documents failed. I contacted customer service, and instead of helping, they insisted there was nothing wrong with my account and implied I was using the service incorrectly.Unfortunately, I had to piece together the document myself—completely defeating the purpose of paying for this service. I emailed again to complain and never received a reply. No resolution, no support, no care.This feels like a scam. You promise access to legal documents for a year, but deliver something completely different and then ignore legitimate concerns. I strongly advise others to avoid this service.This company deserves 0 star.
Dreadful experience with these people. Had to sign up to view what they could offer me, then cancelled only to find they charged me £47 anyway! Spoke to a really snotty woman in America who basically told me it was my problem. Rude, unhelpful and definitely won't consider using them again.
I paid for a one off fee for 5 year access to tenancy agreement template ( uk) it's exactly what i need and it can be edited or changed at any time, or a new one can be created. The bad reviews do not reflect my experience at all.
I bought and downloaded several forms to use. The forms for Power of Attorney for Health Care and for Finance were fine and I filed them with my local County Probate office. However, the form for my will was rejected (NM). Lawdepot would not refund my fee for it. I ended up having to get a lawyer in the end. The response from Lawdepot was prompt but not particularly pleasant.
I signed up for LawDepot’s 7-day free trial to access a legal document, fully intending to cancel before any charges occurred. However, I was surprised to find that my subscription continued beyond the trial period, resulting in multiple monthly charges of £33 each. Upon realizing this, I contacted their customer support. While they did provide a one-time courtesy refund of £33, they declined to refund the additional months, citing their refund policy.Pros: • The platform offers a wide range of legal document templates. • Customer support responded promptly to my inquiries.Cons: • The transition from the free trial to a paid subscription isn’t clearly communicated, leading to unexpected charges. • The refund policy is strict, offering limited flexibility even when the service hasn’t been utilized post-trial.Advice to Others:If you decide to use LawDepot’s free trial, be diligent about canceling before the trial ends to avoid unintended subscription fees. Regularly monitor your bank statements to catch any unexpected charges promptly.Overall Experience:While the service itself is valuable for those needing legal documents, the subscription model and refund policy can be problematic. Transparency regarding automatic renewals and more flexibility in refunding unused services would greatly enhance the user experience.
Claimed to be free, absolute scam!!!!Spent about an hour completing the draft will thinking I could download it at the end, and print it off. It states clearly FREE WILL SERVICE on the website, but when I got to the end of filling the information in on the will template, they asked for a subscription fee. They have a free version on their website, but that's a trial period. The thing is, if they were up front about their fees, I probably would've signed up. It's a shocking way to try and get money out of people, in my opinion.Shame on you, LawDepot!!!
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