Review Time
I started a 7 day free trial and did not use it except for a one time glance at a document on the first day of this trial. I thought I cancelled it but was notified on my banking app of a £33 payment taken for a subscription from lawdepot.com. I cancelled immediately the subscription on being notified of this "pending" payment. I am annoyed because there was no communication whatsoever of notification of being close to the end of the free trial in case someone did not know they had not successfully cancelled.Having looked at the T&C's it seems that the company is currently in contravention of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 that makes it a legal requirement to give a 14 day cooling-off period- a term that is not included in the T&C's of lawdepot.com. The fact that the company is in breach of this regulation is serious and leaves them open to criminal sanctions (including an unlimited fine and a prison sentence of up to 2 years).I just hope that on reflection the company refunds my £33 as is my statutory right and that the company rectify their breach of the said regulations by rewritting their T&C's.
Be careful even if you thought you had not signed up and took the trial 1 week to see if useful. (It wasnt) Turns out that you are automatically charged monthly till you formally cancel. Basically stealing your money and doing nothing in return (This practice should be illegal. Its extra dissapointing that you thought you were getting Legal help but were instead getting ripped off) AVOID AT ALL COST
Customer service is appalling!Put it this way, if you die they will keep taking your money every month 'It's the customer's responsibility to cancel' is the line you will get. They do not take ANY ill-health into consideration, even if you have not accessed the account in over 6 months they do not send you an email or any correspondence... basically so they can keep taking your money without you realising. The advisor told me 'If I was on top of my accounts I would know this was going out' I explained the ill health... meant nothing to them. STAY CLEAR OF THIS COMPANYI was also told 'we have been going for over 20 years' and with customer service like that, I can only assume it is from all the monthly subscriptions that they get, when people do not know they have subscribed. Shockingly bad.
Excellent Experience.There are a lot of negative reviews here, but I think this is mostly down to people not reading the T&C's correctly.I used Law Depot for a few tenancy contracts, I paid upfront for each contract, and was billed correctly.The contract I received was high quality, and to my exact specification.I will certainly use Law Depot again.
Avoid this company! They trap you with a free trial sign up and before you know it, you pay a monthly fee for NO service whatsoever. What's more they don't communicate with you so you have no idea that your invoiced each month. No help offered, no refund offered. Never experienced this before and I will report this to the Ombudsman.
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