Review Time
Excellent service. My Ina 2 stopped working after almost 10 years. I contacted customer service and they issued the 10-year quality warranty for me. I received prompt, helpful and friendly communication. Of course I immediately ordered a new device, and the same customer care agent contacted me when there was a problem with my address. Absolutely love this company for their products and service. 10/10, highly recommend!
Never received my order, I contacted the customer service who made me fill a form for the delivery company (FedEx) to check what happened. Haven’t heard from them since (it’s been 2 weeks). No offer to refund or send me the product. I’m very disappointed and lost money. I can’t believe a company that advertise themselves as a luxury brand doesn’t have a proper follow up delivery system and don’t care about their customers issues…
I purchased multiple toys for myself in 2015, within a local store;- Large massage wand. (Purple)- Duo IPhone comparable Vibrator (Pink)- Cock Ring. (Blue)All devices, surpassed six years of life.- Long life battery/waterproof.- No wear and no problems with any of these devices.I would highly recommend!2022 Update:I returned to purchase, ‘online’;- Large Massage Wand (Turquoise)- Medium Wand (Blue)- G-Spot Vibrator. (Purple)All, as expected!Very happy customer, definitely would purchase again.
My original package was send through UPS and, although it was scanned at my address, I never actually received it. When I contacted the LELO customer service number, not only did they respond with an immediate solution and specific step-by-step email instructions but they sent a replacement product with express shipping through FedEx which arrived only two days after I made the call! I'm so impressed with this company's customer service- thank you for your help!
This covers two toys Sila and SonaBoth purchased for fun for my wife of 40 years marriage.On a quite celebration weekend …… well this is what happened. Sila gave her an incredible climax within a few minutes of attaching it to her self she did what the instructions said place on her clit then close her legs ling back for me to play with her before I got to her nipples … I did not even get a chance to start phew it was amazing.The first toy and only toy of many we tried over years that did this. Hence trying LELO Sila many times we both noted it was on the top settings. So I then purchased the Sona for her as a next stage well that does the trick constant pleasure incredible to watch her face as she reaches climax plenty of settings. She has had extremely pleasurable moments with these toy/s and climaxed every single time.The bath is next play room as planed soon.To bad we didn’t know of these 10 years back.It was the best research I did on the web to find out about new things. They really work !Well done to Lelo for all the research and development of fun stuff. We are waiting for more new toys. Happy couple of 40 years marriage … with many smiles.We both recommend these toys for any one who has an open mind and wants to have pleasurable and a different sexy experience it’s so much fun go for it.✅✅✅✅✅
I like the fact that they were fast to respond. It was about a shipment problem. Kind of frustrating, but it turned out to be a positive experience thanks to their reaction. I contacted them on their website (chat) and it worked really well. I had a problem with another product two years ago and their reaction this time is significantly improved.
I’ve had a few interactions with customer service, not because of any problems I’ve had with the company or products, but regarding questions about products and an issue I had with the actual shipping carrier. Every interaction has been 5/5 in terms of timeliness, help, patience, and wonderful service. I goofed up when putting in my address resulting in a RTS. I contacted the company who started preparing a replacement shipment before they even received the return shipment. I’ve never had a company do that for me before. I’ve place three orders thus far and each order has come quickly. Customer service responds faster than expected. Each interaction I’ve had has had less than a one day turnaround.
Terrible customer service.... Register an account.. WHERE PLEASE SHOW US WHERE WE REGISTER. My product is 4 weeks old and doesn't charge, gave warranty number told to go away and register if I want a refund. Disgusting service, no help DON'T BUY
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Swedish designer brand and the world's leading provider of intimate lifestyle products, covering bedroom accessories, high-quality pleasure objects and luxurious massage candles and oils.
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