Review Time
Excellent service, I borrowed one of their loan cars while my wife's Kuga had its 19 inch wheels refurbished. Excellent communication on pricing and booking in. one wheel was slightly buckled, they straightened it perfectly. 3 days after dropping the car off I had a phone call to find 4 santorini black wheels that looked better than when they came out the factory. The only place in the South East / probably the UK to go for perfect wheels.
I guess my review comes in two parts.Firstly, the quality of work.I had all four of my wheels painted gloss black, leaving my car with Lepsons. The quality of the work looks great and it has really made the wheels 'pop'. This confirms what many people say and having used them once before, a while ago, was as I hoped and expected.Secondly, customer service.I would say everyone I was in contact with were very pleasant. The main lady on reception is a real credit to Lepsons, as many people have said before.The only gripe I had with my work was the time and contact throughout the job. Initially I was expecting the wheels to take 3-4 days, as confirmed when I booked. When I took my car in I was told it could take up to a week as they were busy.I didn't get to pick my car up until the morning of day 8!!!I am sure Lepsons is busy with work. They do a good job, but I booked my wheels and car in with plenty of notice, so cannot see why being busy should extend the length of the job. Either the process takes 3-4 days, or it is 7-8 days.I see some people have commented on being kept informed throughout the job. I had no contact at all, not even from an email I sent asking how the job was going and when I might be able to pick my car up.I ended up having to work from home for 6 days rather than up to 4 that I was expecting.Shame, a five star rating is reduced, in my mind, to three, probably unnecessarily if the overall service was better. You cannot let customer service drop just because you are busy. If anything that is where any business is really tested for its overall quality.On a final positive note, I say again, the wheels look great!
Wonderful company with 5* service. They are very friendly and accommodating. I was very impressed with the result of my alloy refurbishment, they looked brand new again!! I wouldn't hesitate to use them again or recommend them to friends. Definitely worth the drive over to them.
Lepsons refurbished all four wheels on my 15 year old Mercedes CLK. The finish was perfect and I was kept updated throughout the process. I initially considered a smart repairer to tidy my wheels, but decided to get the work carried out professionally. The full refurbishment was clearly the best decision and was only slightly more expensive. Forget smart repairs, have the work carried out professionally with Lepsons
Claim your business profile now and gain access to all features and respond to customer reviews.
Lepsons are alloy wheel refurbishment & alloy wheel repair experts. We refurbish over 28,000 wheels each year for customers across the UK.
baronsborehamwoodbmw.co.uk
mazda.ca
drivalia.es
bills-exhausts.com
podiumpcl.co.uk
drivingwithsteve.com
magicislands.pt
smccoachhire.com
agero.com
amoita.com