Review Time
My diamond style tennis bracelet broke unexpectedly. Contacted Lily & Roo, as it was only five months old and they immediately emailed a free return label for me to return it for a no quibble replacement. Such a nice surprise for them to instantly right the problem. I wish all companies had such a good customer service team.
Lily and Roo are a fantastic company. They helped me sort something personal out which they did not have to as it was my error. They listened to my reasons and went above and beyond. I will always be grateful and I highly recommend them and the customer service team. Thank you so much.
Very poor, don't recommendI recently ordered a personalised necklace for my daughter's confirmation only to be told it was out of stock. I was offered an alternate colour to which I clearly declined and expressed my disappointment at not receiving the item. Nowhere in this email was there the option to terminate the order, as far as I was concerned I'd made it clear I would need to look for an alternative as the silver option wasn't acceptable.A week later, after I had ordered a gift elsewhere, they dispatched the item. I didn't receive a follow up email to say 'change of plan, we do have the item now if you'd still like to receive it'.- they just sent it and are now refusing to provide a refund saying that I didn't reply to their email - which is utterly disingenuous and incredibly poor customer service. The quality isn't as good as the Abbott Lyon necklace I ordered either.
Unfortunately the item that I purchased felt like poor quality- in particular the chain was extremely thin for the money. A slightly thicker better quality chain would have made the item much more expensive looking. I expected better quality for the price paid.
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The home of pearl wedding jewellery, stylish engraved and personalised
necklaces, all available in gold, silver and rose gold. Subtle and stylish
diamond earrings, bracelets, bangles and rings.
