Review Time
I placed my order too quickly and immediately sent an email to customer service asking for assistance. I requested that they please ship my order quickly instead of the 3-9 days indicated AFTER I placed my order. I said in my email that I was willing to pay the extra money to get my order delivered earlier. I wanted the yarn to make a Christmas gift and had calculated that I had enough time if I got the yarn earlier than 9 days. It took eight days for me to get a reply; the reply indicated that my email had been “misdirected” and were just getting it then. The email further went on to ask if my issues had been addressed. I wrote back letting them know that they were not addressed and I was still looking for a positive resolution. I never heard back a single word. My yarn was scheduled to be delivered on 12/12 and was delayed until 12/17 at which point it was too lateto complete my project. And, I never heard from their customer service again. I will never buy Lion Brand yarn again and I urge anyone who reads this review to do the same.
I purchased a kit with a digital download, I could not find the link sent an email, got a response in 5 minutes with a PDF in case the link did not work. This was a fantastic and easy process and a great example of excellent customer service.
Sent my order to a delivery point. Tracking number states the order has not arrived. Paid for in November 2025. It is now march 2026 and still no goods. Why send on online purchase to a pick up point and not direct to customer? No idea where pick up point is on tracking app. This company must be a scam.
I just love their yarn even though sometimes I think their packaging could be better. I also think if you buy a kit you should receive a printed pattern with the kit not just depending on on the idea the receiver has a printer because some people do not. Seems like a nice touch to be added by buying the kit!!
I am an avid knitter and have a little side business. I only use Lion Brand yarns and sometimes after I receive my order I might change my mind on a pattern so I would need to return some of the yarn. Having the free return option is great.
Order placed on September 28th. Emailed customer service on Oct 13th as order status was fulfilled with no shipping information. One week later, still no information regarding my shipment and still not shipping information. Auto email to my inquiry stated my email would be addressed within 2 business days. I love the yarns, I love the patterns but will likely no longer order their product as this is the second time it's taken a month to receive an ordered product.
I love the 24/7 cotton, buying it direct rather than from Amazon or Uk stores reduces the cost significantly even with shipping so it takes as long as it takes, I’ve learned now not to expect it quickly so I wouldn’t order anything that was urgent, but overall for me it’s worth the wait
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Founded in 1878, Lion Brand Yarn Company is the oldest producer of knitting and craft yarn in the United States.
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