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Was suffering from a gout flare up. Signed up and waited about 25 minutes to see Dr. Faheed Naseerullah. I was prescribed the necessary meds to treat my gout. I am grateful that i was able to get the help that i needed without sitting in an urgent care waiting room during this covid19 pandemic.
This tele-medicine site was actually referred by my insurance company. Clicked on the link for their website. I waited for approximately 2.5 hours. I then was the NEXT person to see the doctor. However, approximately 5-8 minutes later, it kept going back to 1 person ahead of me. How in the heck am I next and 1 person jumps ahead of me. This happened 3 times, forcing me to wait another 35+ minute each time. I gave up. This is ridiculous. I wish I had come across these reviews prior to wasting my time.
If I could give this company zero stars, I would. My son has what looks like a MRSA infection. I needed to speak with a doctor after hours, and did not want to go to the ER and risk exposure to covid-19. I went online, selected a doctor, and was put in a virtual waiting room. Six hours later, at 1:30 a.m, I received a call with a recorded message saying the provider declined my request. The next morning, I called the customer service line, waited an hour, and ended up requesting another call from a provider. I was once again put in the virtual waiting room. It's been almost 24 hours now, and still haven't heard anything. In the meantime, I called a local online health service, spoke with a doctor, and picked up my son's prescription
I set up an appointment with a provider around 3:30 pm and at 7:30 pm I received a call letting me know that the provider declined my appointment. Seriously?!?! 4 hours later they tell me too bad the provider doesn't want to help me. I could have made a 4:00 pm appointment at The Little Clinic but I thought it would be better to stay in. I won't be taking my chances with Live Health Online again because their providers are not reliable.
We requested an appt with the first available physician at 1:42 pm today. We were placed in Ingrid Carters queue as 11th in line. It has been over TWO 1/2 HOURS WE ARE AT 2nd in line and I looked up Ingrid Carter on another device and she is listed as OFFLINE!!I realize these are extreme times we are living in BUT THIS IS RIDICULOUS!!! We could have chosen another provider OR ANOTHER TELEMEDICINE COMPANY. I WILL NEVER USE YOUR COMPANY AGAIN and will voice my opinion on social media and to my insurance company.
Waited 2 hours online for a doctor. Then mine was canceled. 30 minutes later I was added back in. The doctor had an accent that was hard to understand. She refused to give me an antibiotic which I have had to get since because I couldn't get the login to work to send a message until a week later and I still haven't heard from her.She fussed at me instead of helping me. Doctors dont seem to want to give you what you need especially when it's been a problem and I know my self what I need!! Getting mainline antibiotics in America has become like begging for them when they sell them over the counter in Europe. It's not right and unfair but it shows how the medical community is connected to pharmaceutical companies at the hip. It's all about money, not the patient. Livehealthonline was a real disappointment.
So get this.... During the COVID-19 crisis... LiveHealth Online, who is one of the telemedicine providers that people are supposed to use during this COVID-19 thing.... called me just now, on a case from DECEMBER 2019.Their rationale for calling was, "We promised to call you back, and wanted to let you know that the QA team determined that the doctor did not meet our standard of care, so you won't be charged for the visit."OHHHRREEEAALLLY! Well um, thanks for calling me FOUR MONTHS AFTER I RAISED THE ISSUE AND WAS SHUT DOWN AND BANNED BY YOUR STAFF......WHEN I MESSAGED THEM ON FACEBOOK ASKING FOR HELP.............. to let me know that the visit that my insurance tells me is supposed to be at no charge to me, will be at no charge to me.Kind of a waste of time when you should be helping your CURRENT patients, during a global pandemic, don't ya think? Hmm?!Back in December, I ended up going to my REAL doctor, who does a lot better job, at St Vincent's Primary Care, because, these knuckleheads can't even answer the phone - for a TELEMEDICINE company. Even the doc in a box here locally does better.IF I were to get infected by COVID-19, and it took you 4 months to call me back, I'd have been tryin to answer my cell phone from my CASKET. I'd be all bones, waiting for you to get on the phones!Thank you, but no thanks. You showed me how ineffective telemedicine is, with Anthem Blue Cross being ignorant of what their contract vendor is doing...Oh, you ARE Blue Cross? Well that doesn't make it any better, now does it?! At least with a contractor, you'd be able to blame some other organization.LOL Git off my phone.
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