Review Time
I would give you -10 if I could!!! I AM ON HOLD HOLD FOR EVER! Sometimes you even say “oh we aren’t the broker” after the 10th call and sometimes days when I call back after finding out you are the broker you then say oh so sorry. Knowing full well you couldn’t care less about my drivers sitting at the border for days. I want to fry when I hear you are the broker for the loads!
Worst customs broker in the business. I always have difficult time clearing customs with them. Most of the times my drivers have to wait at border. Customer service representatives are highly unqualified and unprofessional and fail to comprehend. I am not even sure why this company is in business. If I have a way, I would refuse to pickup load where Livingston is customs broker. This time, it has already been 24 hours and have send documents multiple times for which I have received acknowledgment email but still they do not have my documents. I am not sure how to get through to them.
I don have words to describe how bad is the service of this company!Complete and undeniable waste of time. Zero star rating is something that they should be proud of it. They deserve minus 10 stars and more.Irrigation and unprofessional people
Worst customs broker ever!. You have to call them 100's times to get shipment cleared which is not a problem with any other brokers. I am not taking loads where Livingston is the broker anymore. You have to be up all night to clear the load, call them every 15 minutes and listen to their plastic voices with same text like "sorry m'am", claims they can't see your ppw and all this with the accents not possible to understand sometimes! They are just a disgrace for this industry!!!
Worst customs broker on planet earth. Employees at the call center can hardly hold a professional conversation and when they do not have answers to your questions, they hang up. They never admit that their system is down. They will lie on your face that they have not received the paperwork even though you get the automatic reply that paperwork has been received. Pathetic customs broker!!!!
I would give them 0 stars if I could. Words can't describe how terrible this company is. Wasted 2 whole days. And all they have to say is don't worry were reviewing your documents now. Mind you, they themselves say it takes 40-60 mins. Oh yea, they supposedly expidited it too. Unreal!
I gave 1 star because it is not possible to give 0. The worst customs brokers i have ever encountered. Dealt with them twice and it was a headache both times. I sent them my documents several hours in advance, followed by calls every hour. They always say: we have put a rush on your case, our team is working on it, the file was put on hold but they do not seem to know why, please check the status online bla bla... What is the point of having a customer service if all they can tell you is our team is working on it and there is nothing i can do from our side. I wonder why clients choose to work with Livingston and frustrate carriers. Next time a client says they are using them to clear their shipment, i am not booking that load. Not worth the waste of time and stress.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
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