Review Time
I work for a company that makes manifests for carriers. There is not a single broker even close to as bad as Livingston is. I'm currently on hour 13 waiting for clearance and have no idea when it will get done. I hate Livingston with the passion of a thousands suns. If you're considering them. Don't. Use absolutely anyone else.
Worst Broker I have dealt with in 27 years of service I would give them a Zero if it was a option . Unfortunately I have two clients that use them. I almost always have to call and remind them to do there entry . I am pretty sure I am there safety net for getting there employees to do there job. I do my side of the entry and send the info to them. Wait 5 to 6 hours with no entry done. Phone then get the same info every time from there call Centre who is not in the same building or anywhere near the team that does the reviewing . In other words there are no answers of assurance from there call Centre other then they are going to send a email to there team and wait for there answer. From here it could be cleared in a hour to 4 hours I assume to the amount of people working at that time or other people’s entries they forgot to do. When they got Hacked or there system was down for a week and could do any entries . This was the end of 2022 or beginning of 2023 I was promised shipments to get cleared which did happen for days. I stayed up all night for fine entry phoning every hour being promised a form to get it across with out the entry done. Was informed at 6:00am the next morning that they stopped issuing the form as they were able to do entries again. I also was informed that they would be going through the entries as they came in. The entry was finally custom certified at noon. Shipment was already 6 hrs late and to boot the driver ran out of hours. After staying up all night following the shipment for my customer I had to do the load with no sleep. The client used Affiliated Customs prior to that . With any problems the shipment had I would them, be talking to the person fixing the entry. It would be a 5-10 min call and when I hung up the shipment was customs certified and ready to cross the boarder. I have dealt with Livingston for multiple years now and nothing has changed. Also when you have dealt with them for a while they become predictable as they keep making the same mistakes . If you are able to use another broker I would.
The worst customs broker I have seen. They don't care of the importance of the shipment. Honestly, we have stopped those shipment where Livingston is their broker but some time the same mistake happen again. All other brokers are very friendly, they listen to the importance of the shipments to be cleared but Livingston is all above worst all the time. I will make sure we never haul Livingston's customs broker shipment again, not even by mistake.
Their customer / driver line is a call centre manned by people unable to affect anything. All they can do is provide you with the very same status as you are seeing on the online tracker. We have had to assume thousands of dollars of loss due to driver being delayed at the border. I sometimes have to send up to 20 loads a day through their system and inevitably one or two get tied up for some obscure reason that is not available on the online tracker. Asking for a Livingston representative to call is useless. Asking questions of those answering the phone is useless. I dread finding that they are the broker of choice.
Worst Custom broker - Never to use. I sent documents 24 hours ago - called and checked, was under review. Now after 30 hours they tell me it is on hold, no agent from Livingston team tried to contact. 218C20230915103B PARS. , Driver at border and waitng. Livinsgton is the most unprofessional way of handling custom clearance. they just dont care about freight/driver sitting at broder.
TOTAL NIGHTMARE usually shipments are processed within 24 to 48 hours only if your lucky My every interaction with this this broker will have to escalateAgents have no idea what's going on they dont now who the processing team is and the worse part management doesn't care about the urgency Their cover sheet says to submit docs few hours prior to drivers arrival to the border yet I submitted my docs the night before around 10:00 pm and the next day at evening (4:05 PM next day) we are yet waiting for shipment to be cleared. To mind you we have all the paperwork including custom invoice so nothing is missing. I absolutely hate dealing with livingston they should be out of business and let another company take over.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
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