Review Time
Need an earthquake that would destroy everyone and everything in livingstons buildings so this company can stop existing. That would be a blessing from god. Carriers need to grow some balls and charge customers extra 300 dollars if livingston is broker. That will make customers switch their brokers fast.
What an absolute terrible customs broker. Every load I have ever entered with them is either botched, or leave my drivers sitting and waiting for HOURS or even DAYS before the load is cleared. Time is money and these guys done give one you know what about the fact that product needs to move. This is the ONLY customs broker that has ever given me a problem. Anyone else I have processed documents with gets the loads clear within an hour. Quite surprising these people are still in operation with the reputation they have.
The worst excuse for a broker ever. A simple, everyday shipment from a regular customer... Over 36 after paperwork submitted, still no activity to process the paperwork?!Finally, after many phone calls, "okay, paperwork is processed, ready to send to customs"... over 5 hours later, still "ready to send to customs", but nothing happening?!Paperwork is "good" according to Livingston reps, but now in "administrative hold" indefinitely.And they call themselves a CUSTOMS BROKER???? This is beyond ridiculous. They should be forced to SHUT DOWN and reimburse the people waiting for them to do their job! I will gladly join a class-action lawsuit against this pathetic excuse for a business.Why doesn't someone look into this horrible customer service at exorbitant prices? They leave trucks and shipments in limbo without recourse! Why doesn't someone make them pay, like Rogers was made to pay!
Even after they claim their outage has been resolved. It has been more than a week. Customer gets a regular load with these guys. And suddenly they say their account has been closed since february.And they tell me this at 11pm in night. Driver has been stuck at border since 1.00pm in the after noon and at night they remember ohh the account is closed .i have been tolerating their lies and bulls**t from years . Ia m no longer picking up a load that has custom broker as livingston. Rather wait and pick up and another load than deal with their lies.
If you are looking for worst custom broker you search ends here. I never seen worst broker then Livingston.If you pick a load with Livingston custom broker be ready for Layover at border. There waiting time starts from 9-24 hours for custom clearance.They don’t know about the value of time, hours of regulation in logbook, appointment times. Everytime my drivers wait at border minimum 15 hours, I am stop pickup loads with Livingston custom broker.
Worst customs broker ever, I dont know why companies use them to clear loads. If there is any minus stars they deserve them in minus. They dont think Drivers are humans, there customer service sucks to the core. Please stop using them to get your loads cleared. They dont deserve to be in the business at all.
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
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