Review Time
Worst Custom Broker. Sent documents on Friday for clearance , they did not acted, asked again after 2 days when driver is at border - now again shared 9 AM pacific time and its 5:30 PM Pacific time and they stopped taking my call. screwed up whole day. Must not use this custom brokerage. Spoke to May- 3 time, Apple once, Bag once and sent multiple email to supervisor. no result.
My driver sitting at the border since yesterday at 0200 pm. Papers sent yesterday morning, if you call them they will always say someone is working on it, it should be a go in few minutes. I called them now, they said the same thing. i will make sure with the customers at the time of shipment booking that Livingston should not be the customer broker of the shipments, I would prefer not to book the shipment rather than wasting mine and my driver's time at the border. If you explain them the urgency, they will always say...I do understand, but actually they don't... they are just pretending that they know everything regarding the load clearance, but they don't.. that's how you see low wages work in the offices... if you hire people on excellent pay, you will not ending up seeing 1.5 star in your company's review. All businesses know that Livingston is worst, that's why they switching with other good brokers in the market. They are genuinely know what they are doing rather than pretending. hope you guys get better soon.
I dropped of my car 14 days ago for the shipment from Vancouver to Toronto. After a week they told me the car had been shipped and was on the way. After 14 days they told me my car was still here and they don't know when it will be shipped. There is nobody to follow my case and I have didn't have my car for 14 days here and have to rent a car in Toronto. The most irresponsible company that I ever faced. So angry and will follow my claim to the end.
Absolutely TERRIBLE organization. I will NEVER use them again. Disorganized to the point of being dishonest. Unreliable with zero communication channels and incurred storage charges that they squirmed away from paying for. Do Not Use.
i have been with Livingston for over 5 year but the last 6 to 8 months they have become the worst. i have to call on every shipment now and make sure someone is working on it - they never get back to you,i wrote a email one day asking a question and it was 5 month before i got an answer - to flipping late then.i have lost so much money paying wait times that i will have to move my business elsewhere. they use to b fantastic - i dont knw what has happen but i will have a new broker in the new year.
The driver sitting at the border since Friday 16th December 2022. Papers sent Friday morning, they open the file on 19th. It is Tuesday 20th December and not yet solved.The worst of the worst of the worst customs brokers!I should give a zero star, but I can't!!
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Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software.
Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements.
To learn more about Livingston and our services, visit www.livingstonintl.com. See more
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