Review Time
I’ve had the camera system over a year now. Relatively easy to set up, but the batteries are useless. I got a 4 camera system, and two of the batteries will only give you a day or two between charges. When I initially contacted their support for a warranty, they referred me back to the supplier. The supplier ghosted me. I ended up supplementing this system with some Blink products which work much better. The Lorex Cirrus app is very basic and not the easiest to navigate and makes it feel very out of date. It does however seem to have a reliable connection and is quick to send push notifications to your phone. I would not buy another Lorex system based on the after sales support.
Ive had my lorex system for 5 years and have had nothing but issues since day 1. Reach out for help and nothing! Try chatting online and they will not assist with technical support. The lorex cloud app is useless and needs to be scraped. Ive deleted and reinstalled my app at least 20 times today and still unable to view my cameras from my phone. Tried the apps on other devices at home and face the same issue. Ive even tried downloading the other lorex apps and trying to add my device that way but the newer apps do not recognise my device! I just want to view my live feed when ever i want however its impossible! Sat at home I can see on the TV but no devices! Cant talk to anyone emails are not responded to. Worse purchase ever! LOREX IM IN THE UK CAN NOT CALL YOU Please answer my emails
DO NOT BUY ANT LOW..REX ITEMS FROM THIS COMPANY. SERVICE TOTALLY SUCK. THEY NEVER ANSWER THE CALL. MOST OF THE TIME PHONE SERVICE IS DOWN. AND CALL TAKERS DONT SPEAK ENGLISH. THEY ARE TOLD TO READ SAME SCRIPTS OVER AND OVER FROM THE MATRIAL THEY ARE PROVIDED. AGAIN.. SPEND $100 OR $200 MORE AND BUY A PRODUCT FROM A RELIABLE COMPANY.
The system itself does the job. The problem we have is the battery life. I’m charging the four camera batteries every 3-4 weeks NOT MONTHS. So don’t buy into the battery life sales pitch. I did call and the gentleman confirmed my software was the latest version. I wish I had bought it from Costco and not Lorex as I could’ve returned it.
Bought their system 3 cameras work one doesnt electrician has tried and tried but its faulty. Get tied up for hours talking to tech support in USA who ABSOLUTELY WILL NOT entertain prospect of replacing camera. We are stuck with a malfunctioning system. I would advise buy from 3 rd party so you can just return it. To be fair the three cameras that work are ok but paid for 4. Talking to lorex directly takes hours and will get you no where.
Very disappointed I purchased two systems for my businesses + 4 Wiif cameras we had some issues with it to record on HHD and one of WI FI cameras not working for over 2 months. didn’t last for one year , I contacted the support team couldn’t fix it and couldn’t replace it
Had Lorex for over 5 years, I view the 8 cameras at our cottage and home remotely from anywhere in the world.When I needed information regarding some camera functions the help line people were very helpful.Good value at a very good price for quality security cameras.
Update: You will not be able to change your email address after you open an account. I spent an hour on the phone with these gaslighting abusers giving them tons of information they already had on file and more. I would jump through hoop after hoop and they they would create and make up another hoop lying that it was for security reasons. I'm more worried about these f**ked in the head reps then any outside source when it comes to my account/cameras. They will even ask you for info they were already previously given that they already have on file. One of the reasons they definitely do it is to get whatever info out of you that they don't currently have on file for you. Understand that they have no intention of helping you with the reason you called. One time in the entire time I have owned these cameras has someone helped me. That should tell you something all you need to know about what these people are up to. Your only possible protection and recourse is to file a police report and let them know they have all your personal information but refused to help letting law enforcement know they are data mining. I mean look up why most retailers won't sell lorex cameras. When the cameras work and have no issues they are decent. The fatal flaw are the fake tech support reps. The are just regular untrained customer service reps posing as tech support that read poorly from scripts. One out of maybe 15 might be able to help you. Each and every one of them have a different answer for the same issue. I even had one tell me my camera did not have a certain feature I needed turned on. I later found it myself. They are not even knowledgeable about the products the company they work for sells. Like most of the issues my camera has had (3 very common issues at most), I ended up fixing the issues myself with no help from them at all. The reps were rude disrespectful, unprofessional and no clue what they were doing. When one just gives up they just suggest replacing the camera and depending on who you are talking to you could get started on getting a new camera right away or another be really lazy and "escalate" it to another department and have to wait for a someone to call you back about sending out a replacement. I think one time of many someone successfully helped me. Insanely, each and every time you call they will ask you the model number of your camera even though it's right their in front of them on your account but yet they know exactly what you named your camera so they also love to gaslight customers. Another rep claimed I could not change my email address on the lorex app unless I removed my cameras and the list of ridiculous things I have been told by these clueless reps is goes on and on. It's very sad that lorex with their decent cameras are running their company into the ground 99% due to their abysmal fake tech support.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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