Review Time
Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a 3-week old camera of theirs. It is bad. It's under a 1-year warranty. They wasted 45 minutes on the phone with me to keep asking me the same information over and over. It is obvious they are resistant to honoring the warranty. They need to step up.
Purchased an open box set up from Lorex.com that included the cameras and DVR on 2/3/2023 while we were building our house so that we could easily run the cables during framing. House was finally done enough to hook everything up for the 1st time 3/6/2024. Cameras work great but system states there's no hard drive. Troubleshooted with Lorex customer service and they stated possibly the whole dvr needs replaced but I could try just replacing the hard drive 1st. They would not replace it or stand behind it at all since it's been over a year since purchased. So frustrating that they resell nonworking systems!!!
I was having difficulties with my Lorex Camera system. It was a gift. What a gift. I spoke with a many from Lorex who was patient gracious and very knowledgeable. Not sure of his name, but it was Case #643730 The greatest service. Cameras are excellent quality and so is service.
Tech support who helped was awesome, was fast, knowledgeable, and courteous. Having to disconnect & pull my DVR out of my network rack to get photos of the bottom sticker & QR code & email them in is a terrible way to do password resets. Changing out a DVR on Friday evening, and then having to wait until Monday to call tech support to reset the password is a fail.... If lorex changes to a different brand, gets bought out, etc,will tech support even be available? I feel like this will be the last flir/lorex product I purchase if this is how backwards the devices are engineered.
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Lorex is committed to safeguarding what matters most. Founded in Canada, we have a team of professionals across North America devoted to the design, development, and deployment of ingenious smart home security and monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We provide a fully tailored, best-in-class ecosystem for private and commercial requirements, that has earned us the trust of our customers for over 30 years.
Lorex has created several award-winning products over the years. Our innovative solutions include all-in-one integrated monitors with built-in recorders, a touchscreen-enabled security system, and cameras with active deterrence lighting.
Lorex was the first to market 4K resolution security cameras and more recently released the Fusion Collection, which offers recording for both wired and wireless cameras.See more
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