Review Time
It was incredibly straightforward to locate a holiday that fit our budget, and it turned out to be less expensive than what the major airlines were offering. Although our trip is scheduled for next year and we haven't experienced it yet, I hope everything goes seamlessly. If any issues arise, I trust that the support team will provide excellent assistance.
My experience was extremely frustrating as the app malfunctioned and altered my travel dates, which I only noticed after making the payment. I contacted the support team immediately and was informed that I would need to wait 48 hours for a date change. Additionally, I was told there would be no refunds, and if I wanted a different flight, I had to reach out to the airline myself. The airline was helpful and canceled my flight, issuing a full refund. However, the challenging part is that I can't secure new flights as no one is responding. I've called multiple times and received inconsistent information. I'm at my wit's end, just wanting to change my dates and adjust the flight prices.
Effortless reservation process. I appreciated how simple it was to arrange everything I required, with all my bookings seamlessly appearing in my inbox, along with all the essential information I needed to verify. This is my third reservation with the service, and I have yet to feel let down :)
I just got off the phone with the service and I’m curious about how many people might be falling victim to their tactics. I was informed that the only cost for cancellation would be the price of the flights, which seemed reasonable. However, then they stated that I couldn't use the flights I had already paid for. It feels like they are deliberately making the cancellation process difficult, so you end up just owing them money. This is a terrible way to conduct business.
Everything about the holiday was wonderful except for one significant issue that truly dampened our experience. The photos on the website for the hotel were the same for both family and non-family rooms, leading us to believe the images represented the non-family accommodations (for two people) instead of the family ones (for four people). I booked the family room while a friend booked the non-family room, and upon arrival, the rooms were identical; the only difference was that the family room was on the ground floor and the non-family room was on the second. Essentially, they were the same for both configurations, aside from a slight increase in size. The family room had one bed for the kids and a sofa that needed to be converted into a bed for the adults. We felt misled and quite upset by this, and the hotel informed us they could do nothing unless we contacted the booking service, as they believed the issue lay with them. The booking service offered to cover £72 for two nights in a larger room until they could move us to a true family room. After spending two hours on the phone with customer support, we found them unhelpful, stating that any compensation would only be available a week before the holiday in case of issues, which is unreasonable since problems aren't known until arrival. The poor communication and customer service were incredibly frustrating. For such a large corporation, £72 is a small price to pay to ensure customer satisfaction and comfort, which made the experience all the more disappointing.
Fraudulent practices, booked flights with one airline but received tickets from another. Was charged an extra £800 to change my wife's name. Received conflicting flight details. False advertising, as the airline confirmed that no flights were booked. Avoid at all costs!
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At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks.
Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it.
If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands.
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