Review Time
I've purchased 3 henley Shirts and one pair of black jeans from Lucky Brand in the past 18 months. I take care of them exactly as instructed, just like I do with all of my clothes. However, my Lucky Brand clothes fall apart within a couple of months of medium to light wear. THAT IS UNNACCEPTABLE FOR CLOTHING ITEMS. My henleys thin, stretch, and warp in barely 6 months of wear. I wash them on cold and delicate, and lay them flat to air dry as instructed, so as to not stretch the fabric while drying. However, the shirts stretch, thin, and warp anyway. My jeans are only washed about once month and are washed on delicate, and are either air dryed or tumble dried on delicate, yet the fabric is already falling apart and dethreading all over the place. Dethreading everywhere. Oh, and the shirts pill like no tomorrow after they start thinning and stretching.My aunt recommended this brand to me, but I wouldn't recommend Lucky Brand to anyone. Their clothes look nice and pretty, but they are as frail as wet tissue paper and barely last half a year of light to medium wear. Don't buy Lucky Brand if you value your money, your time, and your clothing.
I wrote a review about Lucky Road, but apparently Trustpilot contacts the company about your review. I see they have changed the name of the company to Lucky Brand and they are offering unsuspecting fools a discount on merchandise they will never see.I have contacted PayPal about receiving a refund, but Lucky Road told PayPal my order was mailed. When I contacted the company they could not give me a tracking a number. I emailed two more times and received out of office emails back. My last email to them resulted in their supplier being out of stock. PayPal is investigating, I am very disappointed in PayPal’s service and will probably stop using PayPal from now on. Under no circumstances order from Lucky Road, Lucky Brand or whatever name they are using on any given day Keep in mind a reputable company does not withdraw money from your account until they mail your merchandise. Lucky Road withdrew their funds immediately. They have been using my money for two months while I sit here with no merchandise getting the run around from them and PayPal. Nothing they are selling is worth risk. Find a reputable vendor who sells in the USA.July 14, I filed a claim with PayPal and Lucky Brand aka Lucky Road or whatever name they are going by now sent me a fake a tracking number claiming my order had been delivered back in April. The problem is they gave me all these fake stories, I never receive the merchandise and the tracking number had they wrong zip code. If your are going to conferfeit get the numbers right. I see that Apple will not accept payment from them anymore. Geez, I wonder why.I reiterate, stay away from this company. Nothing they are selling is worth the nightmare you are going to encounter trying to get your merchandise or a refund.
Poor quality and customer service. I purchased a jacket back in December and wore it about 10 times. At the end of the season, I washed the jacket on gentle per instructions and one of the seams split open. So I reached out to customer service. I initiated the conversation with Shaunae. She asked for the order number and then abruptly ended the chat before I had a chance to respond. I initiated the chat again, but this time it was Ian. After explaining the situation, he said there was nothing Lucky can do since it was beyond the 60 day return window and further they don’t accept any products that were worn anyway. I thought Lucky was considered a premium brand that stood behind their quality, but now I know otherwise.
I’ve bought from them last week.The total in the confirmation order was £20.39 and I ended up paying £23.The difference is minimal, but the point is the transparency and the customer service.I’ve immediately brought this up to their customer service and they keep saying that they don’t anything about this money and to check again. I’ve sent them evidence (order confirmation page and my bank statement related to this transaction) and they’re keep saying they don’t know anything.I think they’re a scam company and would not be surprised if I don’t receive the item.DON’T BUY FROM THEM!
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
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