luckybrand.com

1.3
1.3 Based on 201 reviews

Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts....

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Average Rating

1.3

/
5

201 Reviews

5 Star
4%
4 Star
1%
3 Star
0%
2 Star
3%
1 Star
91%

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Sean Butler
This brand has gone to garbage

This brand has gone to garbage. The tshirts are tissue thin and fall apart after a few washes, and I bought a pair of Cargo pants that fell apart immediately. None of the snap buttons worked: they popped right out of the pants immediately after the 1st use! For $20 to $50 clothing articles, this is trash. H&M for $10 makes far better quality clothing. Far better. Lucky Brand is over priced trash.

1
Date of experience: Jan 15, 2021
Homer Walker
I’ve ordered before Christmas and never…

I’ve ordered before Christmas and never received anything. No answer from they customer support. I think that I will never receive my parcel unfortunately. DO NOT ORDER ON THIS FAKE WESITE

1
Date of experience: Jan 02, 2021
Julie C.
Absolute con artists

Absolute con artists. Avoid at all costs, they should be shut down.

1
Date of experience: Dec 29, 2020
Glenda Bell
Always loved Lucky Brand…its trash now

Always loved Lucky Brand clothing...first the stopped making 3x sizes..love the quality.and designer's...what ever happened the last year ...just made them a big losing company.....why waste the effort just close the stores and take your losses...just like ever other clothing line saleout to quality products really bummed

1
Date of experience: Dec 28, 2020
Randall Coleman
HORRIBLE CUSTOMER SERVICE

I am writing this review in hopes it will deter anyone from ordering from this website. I placed an order for 6 items and received 12, 6 of which were someone else's order. All were charged to my credit card. The only item I wanted to keep was a button up shirt and it was rolled up in a ball, stuffed in a bag and appeared to have been worn. I have called 6 times, wrote 1 letter and sent 2 emails trying to resolve sending everything back and getting my money back. I never received the promised return labels and am out an additional $20 I spent to send this mess back. To date I have not been reimbursed for any of it. Worst online shopping experience ever!

1
Date of experience: Dec 03, 2020
megamarin94
No sign of an order after a month and a…

No sign of an order after a month and a half. Extremely disappointing service.

1
Date of experience: Dec 01, 2020
Sutton Kelly
Lucky doesn’t care

Lucky doesn’t care about the quality of their products. I’m angry that I spent years buying their products. The shoes I bought from them were supposedly leather but chipped like cheap faux leather. I called to see if I could get a replacement and they would absolutely not help me. Don’t shop here. Not good quality, terrible customer service.

1
Date of experience: Dec 01, 2020
HB35
SCAM!!!

This company is the worst at customer service. They charged me money, sent an order confirmation. Never sent the items that I purchased. I tried to contact customer support or some one online multiple times. Finally, I was able to reach some one. They told me they lost the order and would not send it to me but also WOULD NOT REFUND MY MONEY! The person then asked if "there was anything else she could help me with". I said "please remove me from your email list because I don't want to get your BS Scam promotions" and she said she was also unable to do that. WORST SERVICE EVER!!!!

1
Date of experience: Oct 22, 2020
Rufus Brooks
VERY VERY BAD quality

Quality significantly went down for the past 2 years, after few wash in gentle cycle and not using dryer 6 out of 7 items I bought look like I woke then for a few years. The item I bought 3 years ago I still wear, wash every time, dry and it still looks good. In general I would not recommend to buy it at all, with the same success you can buy cloth in Ross and way cheaper.

1
Date of experience: Sep 16, 2020
Kathleen Baker
Never received my item

Never received my item. Have requested a refund 3 times and keep getting put off! Not at all impressed! Any advice on what to do next is appreciated?

1
Date of experience: Sep 15, 2020

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Business Details

  • Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.

  • language https://www.luckybrand.com

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