luckybrand.com

1.3
1.3 Based on 201 reviews

Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts....

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Average Rating

1.3

/
5

201 Reviews

5 Star
4%
4 Star
1%
3 Star
0%
2 Star
3%
1 Star
91%

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Tod Johnson
Warning!

Warning!Do not order international from this company!They dont send the orders, they have a terriblle customer service and they refuse to give refund.They basicly stole money from me.Lucky Brand you are a big dissapointment, I'm never buying anything from you again. You suck!

1
Date of experience: Aug 14, 2020
Badoxdu59287
I got the order

I got the order. It's okay. Thank you.

4
Date of experience: Jun 28, 2020
Iwarm99
Terrible online experience with this…

Terrible online experience with this store. I will never order from here again. I was so excited for my order and paid $15 for expedited, 2 day shipping so that I could wear my new clothes at the beach. 4 days later and my tracking number doesn’t even have a delivery date listed. I called UPS who said the seller created a label but UPS had yet to receive the package. I called Lucky Brand and they blamed it on UPS. I asked for a refund but now I have to wait until the package arrives and then I’m responsible for making an exchange on my own.

1
Date of experience: Jun 25, 2020
Patience Scott
Bait and switch on-line purchase!!!

Bought a pair on-sale on-line. They sent me the wrong jean. Wrong size, different pants. After spending 45 on the phone finally determined that there was no exchange possible since they didn't have the right size. Only get credit. Closest price they could come was about $30 more. Big time bait and switch.

1
Date of experience: Jun 22, 2020
Cheaply made

Usually, my jeans take years to wear out. I splurged and bought a pair of lucky jeans last year. The seams are coming apart. The thin material has two holes in side seam and one hole in the knee. Not worth the money at all. Just because something is expensive, doesn’t mean it’s better. I’ll stick with my Lees and Levi’s from now on.

1
Date of experience: Jun 08, 2020
Bubba
These jeans are bad news

These jeans are bad news. The Zipper feel apart after two months. The. Was given a run around about their warranty. This product is not a good product people. Stay away from them. The customer service is bad and the product is horrible. Zero stars.

1
Date of experience: May 06, 2020
Ronald
I had two online orders cancelled in 2…

I had two online orders cancelled in 2 weeks after both orders get confirmed and paid. Shame on you! Don’t blame the covid for that,,,it’s your responsibility to not have the online orders to be paid if you don’t have it available in your stock. Terrible experience!

1
Date of experience: Apr 28, 2020
Phillipps Morris
I bought two pair of 223 jeans

I bought two pair of 223 jeans. after wearing them once and washing them they shrunk so much that they were too short to wear. My local Lucky store in Danbury, CT would not exchange them, neither would the company when i reached out to them. All in all, very poor customer service on their part.

1
Date of experience: Mar 19, 2020
clara2609221
Repeated Seller Cancellations

Last three order attempts over a 4 month period were cancelled without notice. Customer Service said they did not have the product in stock. Their website continued to show the products ordered as available. I am no longer ordering from them due to their inability to fulfill my purchases.

1
Date of experience: Mar 17, 2020
Evan Adams
I have unsubscribed from their mailing…

I have unsubscribed from their mailing list several times and the junk emails keep coming. So here you go.

1
Date of experience: Feb 20, 2020

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Business Details

  • Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.

  • language https://www.luckybrand.com

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