Review Time
I have been a customer for 20 years! Noticeable decline in condition of items and in correct sizing over the past 2-3 years. Most frustrating is receiving a top labelled XS (I am under 5ft and weigh 106lbs), but which can fit a very large person, with sleeves hanging some 6 inches below my wrist. This incorrect sizing happens over and over again. I am done, it is too frustrating and tiring to communicate again and again and to make repeated trips to UPS.
Would give ZERO stars, but that's not an option here.I placed an order, and as it was going through noticed the delivery address was incorrect. I called them 2 minutes later to try to change the shipping address or cancel the transaction completely and would go back and fix the mistake. Customer service said there's nothing they could do after an order has been placed. I asked to speak to a supervisor. They said they'd have to call me back as all the supervisors were helping other callers. NEVER got a call back. Will now have to report it as never receiving my order after the fact. HORRIBLE way to do business. Will NEVER buy from them again.
They offer "expedited shipping" for $20 but they ship it the exact same day in the exact same method anyway. You don't get it faster. They just take and pocket $20 for literally nothing. And it's impossible to cancel, so you better order 3 weeks in advance, at the latest.
Dear Lucky Brand Customer Service,I am writing to formally express my deep concern and disappointment regarding the advertisements for your Addison line. I was appalled by the overtly sexual and pornographic nature of the window marketing display. Such imagery is not only highly inappropriate but also offensive and damaging—especially in a public setting where families, children, and community members are exposed to it. Even more troubling, your store is located directly next to Lego, a playground, a kids’ arcade, baby stores, and other family-centered businesses. This placement makes the marketing choice especially irresponsible and extremely poor judgment.I have already filed complaints with the store where I witnessed the display and with the mall management. However, I believe it is equally important to communicate my concerns directly to Lucky Brand as the source of this advertising.Your brand has long been associated with quality and style, but this campaign undermines that reputation. I urge Lucky Brand to reconsider the use of such explicit and inappropriate advertising and to adopt marketing that reflects respect, responsibility, and inclusivity.Please confirm that my complaint has been received and advise what steps your company intends to take to address this matter.
I have to tell you I am very disappointed in your new jewelry look. I was an avid fan of all your necklaces and earrings which I always purchased at T.J.Maxx. The jeweler you have now is so different and unappealing. I truly hope you bring back your old style of jewelry. I always got complements on whatever lucky brand pieces I wore
I ordered a skirt in an XS, using their size chart. The skirt fit more like an XL. It was crazy big. I called for a return. He said he'd refund me for the shipping cost, and he did. He also sent me a prepaid label for the return. Lucky Brand saw I was refunded for the shipping cost, and tried to only refund me for half of what I paid for the skirt. The customer service agent was very argumentative and actually HUNG UP on me. Who does that?? The next agent I spoke with understood, and he finally refunded the rest of my money. Only order from this company if you hate yourself and want to spend a ridiculous amount of time dealing with 1 stupid skirt return.
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