Review Time
Order placed successfully, got a confirmation email and order #, and then....nothing for weeks. Apparently, they just dropped my order for no reason. Feels like bait and switch since everything was ON SALE when I originally ordered everything, and now it's not. This is the 2nd time this has happened. I'm done with them.
Horrible, horrible customer service! I paid for a pair of jeans that I have NEVER received. I've made 7 phone calls over past 2 months and have never once gotten anywhere with them. This company feels entitled to STEAL your money. Stay away. You've been warned.
Worse jeans I have ever purchased.Blue dye from jeans has ruined all of my furnishings in my home. It has stained my skin on legs and even hands and is difficult to wash off. Customer service just keeps responding with the same canned response.
Part of an annual holiday in the USA was to stock up on Lucky Brand jeans and other clothing. Sales assistants were always helpful and the clothes were good value. Clearly not any more! It seems the brand is on a downward spiral and it would be better for everyone if they just closed down completely.
Item cancelled without any notification as to why, had to contact customer service for a reason, and then reorder and pay extra shipping for that item to arrive. No packing slip in the delivery box, and the stones on 3 of the 4 items are not what I expected. I saw these items in a store and what I received is a much lighter and cheaper looking stone. Very very disappointed in this. My first and definitely last time buying from Lucky Brand
The $280 leather jacket I bought had a seam on the arm that started coming loose after about 5 wears. Listen, I wasn’t in bar fights or crashing motorcycles, I was strolling through a couple parks with my great aunt. If you’re thinking this is a leather jacket, it’s the farthest thing from it. Ive been gifted bracelets made by 6 year old children from summer camp with more durability than this pathetic excuse of a craft. Of course there is no return or exchange, because what do you expect THEM to do with this terrible product? No, these mistakes are for us to make. First and last time I buy anything from this company.
If I could give zero stars, I would. I made a large order during a major sale. Lucky Brand completely missed 4 out of the 13 items and charged me the full amount. They never sent any communication that the 4 items would be cancelled from the order, nor did they give notice that the order would be split into multiple shipments. I talked to customer service, and they said the items were not shipped due to low stock. They gave me a "request number" for a refund for the 4 missing items. It's been 3 weeks and about 10 emails with customer service, and I am still waiting on this refund. To make matters worse, I went in store and returned 6 of the 9 items I did receive. The clerk shorted me $114, which I did not realize at the time. This company's order and refund tracking is HORRENDOUS and I will NEVER purchase from them again!!!
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
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