Review Time
I bought Lucky Brand Men's medium 32-34 waist size underwear at Winners (TJMAXX) in Canada. What a mistake!They fit about a size smaller and are too tight for me. I'm constantly pulling them down and pulling them up to adjust them. Not only that but the quality is noticeably poorer than the other brands I bought. The cotton is pilling after very few washes. Smaller and worse quality than the Kangol and Silver Jeans Men's 32-34 medium underwear I also bought at Winners for the same price!I'm confused why they call themselves Lucky Brand. I consider myself highly unlucky to have had faith in the brand being the same quality and size as the Kangol and Silver Jeans underwear I also bought there.I then contacted Lucky Brand USA and they said I have to deal with Lucky Brand Canada. I then contacted Lucky Brand Canada, and they said I have to deal with Lucky Brand USA. I then contacted Lucky Brand USA again who said I have to deal with Lucky Brand Canada. It is obvious neither Lucky Brand Canada or USA wants to deal with my issue and are experts at passing the buck so I gave up and posted this review.Shame on you Lucky Brand for cheating consumers on your underwear sizing and making your medium equivalent to a small while making the material quality poor too. And shame on you for passing my issue back and forth between your American and Canadian offices so neither had to deal with it. You products and customer service are a disgrace and it shows in your trust pilot rating where 89% of the ratings are one star as of the date of my review!Shame on you Winners for selling such a poor quality undersized product and offering no exchange or return on underwear.I have only ever bought underwear from Lucky Brand, but given the result, I will never buy another Lucky Brand product ever again, and I will never set foot in a Lucky Brand store ever again.Lucky Brand knowingly cheaped out on size and quality and sell them for the same price as others and hoped no one would notice. This review is what happens when you do that. I was very unlucky trusting a brand with the name Lucky Brand and you probably will be too.
If I could give zero stars, I would. I ordered online - paid $10 for shipping for 2 shirts - items were due to arrive in 3-6 days. 10 days later - nothing had arrived. I had emailed customer service several times - and got nothing but a complete runaround. I could tell email was outsourced to a third-world country. One rep would say one thing - and another a completely different thing.I finally called customer service this morning and actually got a live person. They [supposedly] processed a refund for me but indicated it would take 7-10 days to show up on my debit card! I'm sorry - this is criminal. I'm betting that refund will not show up. Don't shop with Lucky Brand online. What a rip off.
Horrible Customer Service and Horrible Return experience. Wish I could give ZERO stars!!! The items I received were different than what I ordered and I had to call Customer Service 3 times to try to get a return label. I sent back my items nearly 2 months ago, which Lucky received. They finally processed part of my return but charged me twice for return shipping. I contacted Customer Service two more times - each time the reps gave me different answers- and I am STILL waiting for the refund for the mistakes they made. I will NEVER purchase from Lucky Brand again - and I strongly suggest you don’t either!!!
I ordered 2 tops using a gift card and remaining balance on a credit card. Lucky canceled one of the tops. My credit card was not charged but the balance on my gift card was not refunded. I contacted customer service several times but Lucky has never come through with my refund. Bottom line-don’t buy or use a Lucky gift card.
I ordered a necklace from LB online but received the wrong item. Customer service agent volunteered to overnight the correct order and told me to keep the wrong one. Two weeks and two follow up calls later, the necklace has not arrived, and a different rep is telling me I was given incorrect information. Not a great experience this close to Christmas.
I ordered a pair of Jersey ribbed leggings that cost me nearly $30. The elastic in the waistband went crazy after one drying; could not get it untwisted or unfolded whatever. I used to buy Lucky Brand clothing a lot that lasted me a very long time nowadays the material is just crap bras, pants shirts.
I contacted the agent to learn how to exchange or make a return that was not offered on their site. The agent was agressive, rude, and unhelpful. The pants I ordered were too big and I'd hoped to exchange them. They don't offered exhanges, rather you can pay $8 to send them back- only to order the same pants again. And pay for shipping again. This will be my last order with Lucky.
This site borders on being illegal. They grab your credit card information and keep it forever! I wonder if that is also happending at the stores because I don't remember giving them a couple of the cards they had stored online when buying from the website. Their customer service kept me online for nearly 30 minutes over a simple request to remove all payment information from my profile. The person claimed it will take "several days to process."I do not believe it will happen. It should take a second. 99.999999% of all websites allow users to remove their payment information. NOT HERE! I do not think this is legal.If you try to chat with them, they will not answer the chat request--I waited over 10 minutes. I emailed "bolt merchant support" who sent back a robo email that said I was clearly trying to send an inquiry to bolt rideshare in Europe, so unless I replied to their robo email I was going to be ignored. WHAT????A scam, pure and simple. I don't know who bought this company, but they have changed a wonderful company to a scam artist. I now have to change my card because I purchased from them. UGH!
Horrible service. I returned a pair of jeans because they were too large and I didn't like the look. They deducted $8.00 from my return because they didn't fit. When I advised the representative that this was very poor customer service she appologized and said that is their policy. I will never order from Lucky again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
pierceduniverse.com
marsthelabel.com
takuyawatches.com
gelindiamond.com
bamboo-gear.com
thetruetailorcompany.com
neoprocycling.com
meear.com
gothnrock.com
americanvintage-store.com