Review Time
Lucky brand manufacturing needs to move back to El Paso, Texas. After year two of China handling the manufacturing, lucky brand boots quality has fallen off a year after year. No more original boots with quality materials, especially the souls and the heels. Walking Lucky Brand boots for two weeks and you’ll need a new pair. It’s not worth it anymore at the price it cost to replace the heel tips. Fabric doesn’t hold up at all. It’s not even close to the original photo suede the loan reel. Good boots gone bad lucky no more.
Lucky brand manufacturing needs to move back to El Paso, Texas. After year two of China handling the manufacturing, lucky brand boots quality has fallen off a year after year. No more original boots with quality materials, especially the souls and the heels. Walking Lucky Brand boots for two weeks and you’ll need a new pair. It’s not worth it anymore at the price it cost to replace the heel tips. Fabric doesn’t hold up at all. It’s not even close to the original photo suede the loan reel. Good boots gone bad lucky no more.
I am working with customer service at the moment, but what a nightmare it has become shopping online with Lucky Brand. I have tried to combine returns, and they have lost my items. They returned one item and "lost" the rest. They said I need to buy multiple return labels, which are $8 per label because their system doesn't allow you to combine orders onto a label. I've gotten multiple orders due to gift cards I have been trying to get rid of, and their constant cancellation of orders. DO NOT BUY GIFT CARDS FOR THIS BUSINESS. I have been a loyal customer exclusively (not joking) wearing their jeans for over a decade now, but I think I am going to try and find a retailer that sells near me. I got a gift card I have been desperately trying to get rid of for 3 months now. They constantly cancel orders for sale items even though their system says they have 2 or more in stock, leaving you with extra money on it and a bunch of orders and returns you need to pay for. Now they "lost" my returned items while returning the one from the shipment that was attached to the label. They get two stars because it seems their customer service is genuinely trying to help me right now, but if this changes, I will be filing a complaint and dropping to one star. I should not have to buy obscene amounts of return shipping because a company can't get simple logistics sorted out. I included the info needed to them. Packages are weighed.
I purchased two pairs of jeans a year ago and they have both developed significant tears where the back pocket flaps attach to the jeans. The jeans were $69! I have had a lot of negitive experiences with lucky but I found their jeans and men's clothing to still be of decent quality. Well, now their jeans are garbage too. I'm done with them. Levi's from now on.
the worst experience DO NOT BUY FROM THEM!!! I purchased from them and the jeans did not fit and i had to pay 8 dollars to ship them back and did not get the full refund with tax’s i spent 95 and they say that i get 82 dollars but i returned them over 3 weeks ago and never got a refund. they have the worst customer service ever. DO NOT BUY FROM!!! i have been basically scammed out of 13-14 dollars from them. truly a horrible experience and brand.
I ordered pants 32 waist by 31 length.. they made me sent them photos with proof. Then tried to trick me by saying it's right. It should say 31x32 to be correct (which is FALSE). Then they jsut want me to return them and waist all of my time and money and everything without any discounts or anything in the future.
Recieved a damaged shirt with two holes in the front. Product is unworn, with tags still attached. Lucky does not allow online exchanges, and only offers a return option. They charge $8 in shipping to return THEIR DAMAGED ITEM. (No stores near me for the "free exchange" in store.) I was probably naive to think this brand had improved their quality. Lame policy for a defective product. Never again.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
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