Review Time
If I could give a negative number on review I would. I ordered 2 pair of jeans womens and one shirt. I got the order however I received one pair of men's jeans Instead of the jeans I paid for. Mind you I spent over 200 dollars, I emailed customer service and they were great, told me they would make it right and resend the order. I got the package 3 days later and once again the wrong order still missing the pair of jeans that were missing with the 1st order. So I emailed again only this time I got ignored. When spending this kind of money on clothes you expect to receive the correct items. Now I'm stuck with mens jeans. The customer service is horrible and they do not care about the people whom keep their business open. I will never purchase another pair of lucky jeans. They obviously have no respect for the people who keep their doors open. Shop around before giving your hard earned money to people who keep it and send you whatever they think you should wearing.
I gave them my email for 15% off my order and it gave me a promo code that was invalid. I then signed up for their student program to receive a 15% discount code and that was invalid either. I then decided to move forward with the order despite the promised discounts. I paid $10.00 for delivery in 3-5 business days and my package says it will get here in 8 business days (10 total days from when the order was placed). When I explained this to Kareem, a lucky brand Live Chat support agent, he said there is nothing he could do to help me and disconnected the chat! What kind of customer service is that? This brand seems incredibly shady.
Lucky brand has some of the worst customer service online to date. I’m baffled about how many live chat agents I had to speak with, to get absolutely no where. After purchasing a $300 jacket from there, I’m ready to just return it and take my business elsewhere. I’m literally appalled by their customer service.
I got a Lucky Brand denim jacket as a present for Christmas - didn't fit, it had a tag still on it, I took it to a Lucky Brand store to exchange for something that did fit. Imagine my surprise when I was told they would NOT take it back, apparently it was purchased at another store - It was A LUCKY BRAND jacket - they won't honor their own merchandise! And their sizing is ALWAYS off, you cannot count on them. NEVER AGAIN!!
Do not buy these clothing from Lucksstudio. I did buy the sweat suits and its nothing like the pictures. Top Size too small and bottom too long and material too thick. Catch is returns has to be shipped back to China only. It cost over $150+ to ship to China. Plus I think they go by SASA too. Plan to throw it out and still try to get my refund back. Sad they taken advantage of us and do not even care. Save your money buy only from US stores that take returns.
Wow, I wish I had read these reviews before shopping online. Huge mistake. Everything already said here is true. You better hope you don't need to return anything or better yet that you actually recieve you items (part of mine were shipped to an address in another state) or that they aren't broken. Also all jewlery is incredibly cheap so don't bother.
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Official Website of Lucky Brand Jeans. Shop our entire line of Womens Jeans and Mens Jeans & Graphic T-Shirts.
