Review Time
I ordered a rug (order #591427) on Oct 20, 2023. It was to ship within 5-7 days. I contacted customer service (email) when the order had not shipped and was told it would ship by Friday, Nov 3. It has still not shipped and I don’t have anyway to speak to someone on the phone regarding the status. Im happy to update my review if this is rectified.
I ordered a rug (order #591427) on Oct 20, 2023. It was to ship within 5-7 days. I contacted customer service (email) when the order had not shipped and was told it would ship by Friday, Nov 3. It has still not shipped and I don’t have anyway to speak to someone on the phone regarding the status. Im happy to update my review if this is rectified.
No Response from Lulu and Georgia on Order for 2 weeks, I ordered the Hyden ceramic bowl. When I was checking the status of my order , put the order number it said no orders received but I have a charge on my credit card!!! So disappointed!!!will call my CC to make a dispute for that charge!!! Very, very unprofessional!Ana
Three weeks later, no response from Lulu and Georgia. I placed an order on October 9 for a pillow, and they have the audacity to not respond to any of my inquiries on the status of the order. I'm livid. Filing a BBB complaint and will speak to my bank.Side note: I noticed that on Lulu and Georgia's customer review page, I can't filter on star ratings. I left a one-star review, and unless it's being moderated or taking time to display (I'm not going to be naive here), the reviews that most people will see are 5-star ratings curated to the top. Scroll through pages and pages, and all you see are 5 ratings. That is impossible and the probability of that is unrealistic. A basic feature that is on all review pages is the ability to filter. Even poorly performing companies who aren't afraid of transparency and want to improve have this feature on their review's page. This company is conniving beyond belief.Edit: I decided I'm filing a complaint with the Federal Trade Commission as well. This company needs to be investigated.
No Response from Lulu and Georgia on Order for 2 weeks, I ordered the Hyden ceramic bowl. When I was checking the status of my order , put the order number it said no orders received but I have a charge on my credit card!!! So disappointed!!!will call my CC to make a dispute for that charge!!! Very, very unprofessional!Ana
Three weeks later, no response from Lulu and Georgia. I placed an order on October 9 for a pillow, and they have the audacity to not respond to any of my inquiries on the status of the order. I'm livid. Filing a BBB complaint and will speak to my bank.Side note: I noticed that on Lulu and Georgia's customer review page, I can't filter on star ratings. I left a one-star review, and unless it's being moderated or taking time to display (I'm not going to be naive here), the reviews that most people will see are 5-star ratings curated to the top. Scroll through pages and pages, and all you see are 5 ratings. That is impossible and the probability of that is unrealistic. A basic feature that is on all review pages is the ability to filter. Even poorly performing companies who aren't afraid of transparency and want to improve have this feature on their review's page. This company is conniving beyond belief.Edit: I decided I'm filing a complaint with the Federal Trade Commission as well. This company needs to be investigated.
Let me follow up on my earlier review. Victoria got back to me and gave me the reason for the delay… business days vs. days of the week. She could have been more competent and polite in her response. The pillows arrived promptly thereafter and they are everything I was looking for. I will certainly use L&G in the future.
Let me follow up on my earlier review. Victoria got back to me and gave me the reason for the delay… business days vs. days of the week. She could have been more competent and polite in her response. The pillows arrived promptly thereafter and they are everything I was looking for. I will certainly use L&G in the future.
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