Review Time
It’s a shame. I like their stuff but hate the customer service. Waited on two orders, ordered separately. Waited weeks and weeks for arrival. Got one (candlestick holder) still waiting on the 2nd (candlestick holder). Absolutely no communication, you cant call them and to check on an order, you have to have an account set up. I finally got a tracking number, but it says no info available yet….after days. Done with L & G. Too many others out there with much better service.
It’s a shame. I like their stuff but hate the customer service. Waited on two orders, ordered separately. Waited weeks and weeks for arrival. Got one (candlestick holder) still waiting on the 2nd (candlestick holder). Absolutely no communication, you cant call them and to check on an order, you have to have an account set up. I finally got a tracking number, but it says no info available yet….after days. Done with L & G. Too many others out there with much better service.
I ordered a door mat on September 21. It is December 7 and I just got it. Never stated back order or anything. The bloom doormat to be exact. After waiting 2 months I reached out asking for a refund as I was tired of waiting. Then, all of a sudden it was ready to ship they said. Well, I received it today it was completely different not even close to what I ordered. Seems as if they dodged a refund and sent what was in stock hoping I’d be ok with it. Sadly, I’ll be taking it up with my cc company if I’m refunded.
I ordered a door mat on September 21. It is December 7 and I just got it. Never stated back order or anything. The bloom doormat to be exact. After waiting 2 months I reached out asking for a refund as I was tired of waiting. Then, all of a sudden it was ready to ship they said. Well, I received it today it was completely different not even close to what I ordered. Seems as if they dodged a refund and sent what was in stock hoping I’d be ok with it. Sadly, I’ll be taking it up with my cc company if I’m refunded.
I bought a vase, nearly 400.00; it arrived in several pieces. I’d love to blame the horrendous Fed Ex, but honestly, this was THE silliest, nothing of a packing job I have ever seen…not to mention they require you to install SHOP app to find out if your rattling packsge is even in the pipeline— it wasn’t. I immediately dumped SHOP. Lulu and Georgia? Don’t do it,
I bought a vase, nearly 400.00; it arrived in several pieces. I’d love to blame the horrendous Fed Ex, but honestly, this was THE silliest, nothing of a packing job I have ever seen…not to mention they require you to install SHOP app to find out if your rattling packsge is even in the pipeline— it wasn’t. I immediately dumped SHOP. Lulu and Georgia? Don’t do it,
The response below backs up my complaint. To review “internally”, my review, shows they will not publish the review. And reimbursing for delivery and install did not fix the problem. They should allow me to return the bed when the quality is this terrible. But I have seen all the bad reviews on other sites and the BBB, so I guess I shouldn’t be surprised. Very disappointing. They never even offered to send another installer to check the bed. They want the easiest and least responsible response for themselves, apparently. “Interesting” that I put a one star review on their site, and they responded via email, but the review never posted. I have read this has happened to others. Hmmmmm...Beware and read review from other sites, plus the multitude of BBB complaints, most of which do not get settled satisfactorily. They don't stand behind their product quality issues, always ask for pictures...even of missing parts, etc...shouldn't they know the parts that go with a product?? They only respond via email and won't accept a return after, I think, 45 days. The bed I bought was assembled improperly by the delivery company they hired. Screws stripped, pieces installed upside down and in the wrong configuration, missing leg support and many missing screws. It started creaking and moving/loosening. I sent pics as requested. They refunded the delivery fee. I bought hardware to try to fix the problem...they wanted pics of the leg and screws? that were missing? I put the bed back together properly, and it just can't be effectively tightened down, so either poor quality or messed up from the installers and can't be remedied. I've had the bed less than a year....this problem started a few months after getting the bed. I've tried working via email with the company, filed a BBB complaint, wrote review on their site, which they never published. Good luck if you buy something from them....
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